[Hiring] Customer Success Manager @Ineo, LLC

Role Description

The Customer Success Manager (CSM) is responsible for maximizing client satisfaction, retention, and value realization across Ineo’s suite of global mobility software products.

• Own the end‑to‑end customer success lifecycle.
• Deliver role-based training sessions on Ineo Mobility Software.
• Act as the primary customer advocate.
• Monitor customer usage analytics and mitigate churn risks.
• Identify upsell/cross-sell opportunities.
• Contribute to customer journey mapping and KPI development.

Qualifications

• 3–7 years in Customer Success, Account Management, or client-facing software support.
• Experience training/supporting clients in workflow-based systems.
• Strong analytical and communication skills.
• Experience in global mobility, tax, payroll, or financial services.
• Knowledge of Zendesk, HubSpot, Jira (preferred).
• SaaS experience and process improvement mindset (preferred).

Requirements

• High client retention and satisfaction.
• Strong adoption metrics.
• Clear communication and managed expectations.
• Reduced escalations and improved client education.

Benefits

• Part of a team committed to excellence, global collaboration, and continuous improvement.

Company Description

Ineo is a global leader in mobility management software, expense management, and tax solutions, supporting thousands of clients across industries and geographies.