[Hiring] Customer Success Manager @SafeBreach

Role Description

SafeBreach seeks a Customer Success Manager (CSM) to join our rapidly growing global Customer Success team. As a Customer Success Manager, you will have the opportunity to unleash your expertise to WOW customers, serving as their trusted advisor.

• Build and foster relationships with customers while driving engagement, retention, and growth.
• Act as a trusted advisor to develop success plans aligned to the business objectives and strategic priorities of the customer - Identify measurable goals and timelines to help customers onboard and grow.
• Serve as customer advocate with internal stakeholders to ensure needed customer feedback is adequately documented and assessed by internal parties.
• Participate in communications within the team to share best practices and learn about new technologies and complimentary security applications.
• Drive conversations with SMEs and leverage internal technical expertise, including development engineers, knowledge base, and other internal tools to provide the most effective solutions to customer issues.
• Translate customer product usage data into actionable advice for customers.
• Establish regular touch-points with assigned customers per the established SLAs to review progress against strategic and technical objectives.
• Proactively identify issues and coordinate with SafeBreach teams to remediate issues as they are identified. Leverage internal tools like Gainsight to archive customer activity and other key data points centrally.
• Drive contract renewals and identify opportunities for account expansion and upsell.

Qualifications

• 3+ years of sales or customer success experience in a Customer Success/Renewals dedicated role in cyber or network security.
• Outstanding communication skills.
• Strong Salesforce and GainSight knowledge.
• A proven track record of achieving or exceeding renewal revenue targets.
• Strong account management, sales, and customer success skills.
• Ability to empathize with customers and understand their needs and pain points.
• Creative, analytical, problem-solving, and troubleshooting skills.
• Ability to work the 4PM to Midnight shift (India Time).

Company Description

SafeBreach is the only Adversarial Exposure Validation solution built for large, complex environments—validating defenses before and after a breach. With proactive control testing (Validate), live post-breach propagation (Propagate), and an AI engine that accelerates analysis and remediation, we simulate attacker behavior to show not just where defenses could fail, but exactly how a threat actor could move and their potential impact. Powered by SafeBreach Labs and the industry's largest threat library, we help teams continuously validate and strengthen their cyber resilience.