[Hiring] Customer Success Manager @Autodesk

Role Description

The Customer Success Manager (CSM) plays a pivotal role in driving the success of our existing Business Plan customers, overseeing the "Onboard," "Use," and “Extend” stages - also known as Post-Sales - of our customer lifecycle with Autodesk solutions. In this role, you will manage your own portfolio of U.S. Department of Defense (DoD) customers.

• Manage a portfolio of DoD customers
• Co-create and execute tailored Customer Success Plans
• Drive value realization through Autodesk’s AECO and D&M portfolios
• Leverage data-driven insights for proactive outreach
• Collaborate with Sales teams, Technical Sales teams, Autodesk Channel Partners, Technical Support, and Client Services
• Help customers navigate technical challenges and maximize adoption

Responsibilities

• Own the post-sale customer relationship for assigned DoD accounts
• Co-create and execute tailored Customer Success Plans with assigned customers
• Establish success metrics and track progress using analytics and reporting
• Be the owner and orchestrator of Customer Success planning and execution
• Co-document the business value each customer is achieving
• Assist customers with onboarding new solutions and reducing churn risk
• Partner with various teams to drive customer success motions
• Participate in regular Account Planning processes
• Monitor customer usage data and translate into strategies for success
• Engage confidently with all levels within customer organizations
• Identify opportunities for expanding the business relationship

Qualifications

• Up to 5 years of Customer Success, Customer Support, Sales, Renewal and/or any other customer-facing experience
• Demonstrated ability to lead and uncover the customer's business challenges
• Experience in documenting a mutual strategy or success plan with customers
• Experience working with large corporations with complex structures
• Excellent executive and business-level communication skills
• Customer Empathy & customer-first mindset
• Ability to prioritize multiple complex tasks
• Collaboration and coordination across various stakeholders

Preferred Qualifications

• Experience with Autodesk for Government (AFG) or FedRAMP Moderate cloud deployments
• Familiarity with disconnected workflows and hybrid cloud/on-prem strategies in DoD infrastructure
• Active security clearance (Secret or above) is a plus

Benefits

• Health and financial benefits
• Time away and everyday wellness

Salary Transparency

Salary is one part of Autodesk’s competitive compensation package. For U.S.-based roles, we expect a starting base salary between $77,800 and $134,200. Offers are based on the candidate’s experience and geographic location, and may exceed this range.

Equal Employment Opportunity

At Autodesk, we're building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer.

Diversity & Belonging

We take pride in cultivating a culture of belonging where everyone can thrive.