[Hiring] Customer Success & Lifecycle Operations Manager @Decentralized Masters

Role Description

This is not a traditional Customer Success role. This is a multi-product SaaS lifecycle and revenue operations role. You will own the entire post-acquisition customer journey across:

• Legacy Wallet
• Trading Bot
• Any future subscription-based software we launch

Your mission:

• Reduce churn
• Increase activation
• Grow LTV
• Build scalable retention systems across products

You operate at the intersection of:

• Data
• Product
• Lifecycle marketing
• Subscription analytics
• Customer health scoring
• AI-powered workflow optimization

This role sits within a lean 5–8 person software team. You will build systems from scratch.

What You Will Own

• Full Multi-Product Customer Lifecycle Ownership
• SaaS Analytics & Revenue Optimization (Across Products)
• AI-Driven Lifecycle & Operations
• Scalable Systems & Process Building
• Strategic Support Oversight (Portfolio-level)

Qualifications

• 2–6 years in SaaS Customer Success, Lifecycle, Growth, or Revenue Operations
• Strong understanding of subscription economics
• Experience working across multiple product lines (preferred)
• Proven experience reducing churn and increasing LTV
• Highly analytical and comfortable working with raw data
• Experience building dashboards and interpreting cohort analysis
• AI-native - actively using AI to improve output
• Comfortable building systems from zero
• Strong written communication

Requirements

• Fintech / Crypto / Web3 experience
• Experience with HubSpot, PostHog, Whop, Circle
• Experience building Customer Health Index models
• Experience reconciling messy data across tools
• Experience in multi-product SaaS environments

Benefits

• Competitive salary + performance-based incentives tied to retention & LTV improvement
• Direct exposure to founders
• Ability to shape the entire customer success function
• Remote work
• High ownership, high-impact role
• Growth into Head of Lifecycle / CS Operations / Revenue Ops