[Hiring] Customer Success Intern @Kpler

Role Description

As a Customer Success Intern, you will support our Digital Customer Success team in helping Tier 3 customers successfully onboard, adopt Kpler products and get ongoing value from our solutions. You will gain hands-on exposure to the full customer lifecycle, working across customer onboarding, engagement, support, usage analysis and scalable customer education.

This is a great opportunity for someone who is curious, detail-oriented and comfortable working with data, and who wants to build practical experience in Customer Success within a global SaaS and data intelligence business.

Key Responsibilities

• Support the onboarding of new Tier 3 customers, helping ensure they understand their Kpler products and services and can start using them successfully.
• Respond to customer inquiries via email and chat, providing accurate, timely and helpful guidance, with support from the wider Customer Success and Support teams when needed.
• Monitor customer usage, engagement and health indicators using established tools and processes, and flag adoption gaps or potential risks to the Customer Success team.
• Support customer health reviews, usage reporting and CRM documentation, ensuring customer information and follow-up actions are accurate and up to date.
• Contribute to one-to-many customer engagement initiatives, including webinars, targeted campaigns and follow-up activities designed to improve adoption and product knowledge.
• Create, update and maintain scalable customer resources such as onboarding materials, Help Center articles, guides and tutorials.
• Gather customer feedback and identify recurring questions, usage patterns or opportunities that can help improve the customer experience.
• Collaborate with Customer Success, Customer Support, Sales, Product and Marketing teams to support a consistent and seamless customer journey.

Qualifications

• Strong written and verbal communication skills in English, with a customer-focused and helpful approach.
• Curious, proactive and eager to learn about Customer Success, SaaS products and the maritime, commodities and energy markets.
• Comfortable working with spreadsheets, data and digital tools; experience with CRM or customer engagement platforms is a plus, but not required.
• Strong attention to detail and an organised approach to documentation, reporting and follow-up activities.
• Analytical mindset with an interest in interpreting customer usage and identifying trends or adoption gaps.
• Able to work independently while collaborating effectively with colleagues across different teams and regions.
• Problem-solving mindset, strong ownership and willingness to ask questions and continuously improve.

Benefits

• Dynamic company culture dedicated to nurturing connections and innovating solutions.
• Supportive environment focused on customer satisfaction and turning ideas into reality.

Company Description

Kpler is committed to providing a fair, inclusive and diverse work environment. We believe that different perspectives lead to better ideas, and better ideas allow us to better understand the needs and interests of our diverse, global community. We welcome people of different backgrounds, experiences, abilities and perspectives and are an equal opportunity employer.