[Hiring] Customer Success Engineer @Team Cymru

Role Description

Join the mission to make the digital world safer as a Customer Success Engineer. You will be the technical post-sales lead for customers across the UK, Europe, the Middle East, and Africa, including:

• International government and public sector organizations (e.g., national CERTs, CSIRTs, cybersecurity agencies, law enforcement)
• Financial institutions and telecommunications providers
• Managed security service providers (MSSPs) and cybersecurity vendors
• Large multinational enterprises

Your role will focus on helping customers achieve measurable security and business outcomes through the effective use of Team Cymru’s global threat intelligence.

This role combines technical expertise and threat intelligence with a strong focus on post-sales value realization. You will:

• Serve as both a technical advisor and an operational champion
• Work closely with the EMEA sales team, Customer Success Managers, and CTI Advisors
• Act as the regional voice of the customer to our Product and Engineering teams

Key Responsibilities

• Customer Lifecycle Ownership & Value Realization
  • Own the technical post-sales customer journey for an EMEA portfolio, from sales handoff through onboarding, adoption, and renewal
  • Manage post-sales handoffs with account executives to ensure alignment on use cases, stakeholders, and measurable success criteria
  • Build and maintain success plans that map intelligence requirements to measurable ROI and business impact
  • Accelerate time-to-initial-value by facilitating outcome-driven meetings that integrate intelligence into practical workflows
  • Identify and resolve adoption gaps, technical blockers, and stakeholder misalignment
• Intelligence Consumption, Workflow Enablement & Operationalization
  • Translate customer business priorities into CTI use cases, workflows, playbooks, and adoption strategies
  • Guide customers in operationalizing Team Cymru intelligence across people, process, and technology
  • Deliver workshops, enablement sessions, solution demos, and workflow design tailored to customer maturity
  • Support the development and evolution of CTI playbooks aligned with operational decisions and measurable impact
• Technical Integration & Adoption
  • Serve as the primary technical advisor for post-sales customers in EMEA
  • Guide customers through integrating Team Cymru intelligence with security tooling
  • Troubleshoot customer adoption gaps across APIs, data flows, integrations, and operational workflows
  • Monitor product usage, adoption, integration health, and stakeholder engagement to assess account health
  • Recommend improvements to increase intelligence consumption, efficiency, and measurable customer value
  • Create and refine scalable technical enablement assets, adoption playbooks, and workflow templates

Qualifications

• 4+ years of experience in cybersecurity, including at least 2 years in CTI-adjacent or security operations roles
• 3+ years in customer-facing technical roles
• Experience supporting customers across multiple EMEA countries
• Hands-on experience helping customers adopt, integrate, or operationalize threat intelligence
• Strong understanding of CTI concepts
• Ability to map customer outcomes to practical CTI workflows, playbooks, and measurable success plans
• Familiarity with MITRE ATT&CK, threat hunting, detection engineering, and security operations
• Experience integrating or consuming intelligence via various security tools
• Knowledge of network protocols and internet infrastructure concepts
• Familiarity with customer success platforms and CRM tools
• Fluent English is required

Additional Skills

• Customer-first mindset with strong ownership and practical problem-solving
• Ability to translate complex technical concepts into clear business value
• Skilled at leading discovery to uncover pain points and desired outcomes
• Experience building and executing success plans and adoption strategies
• Ability to manage multiple priorities across accounts and time zones
• Experience with NetFlow, sFlow, JFlow, IPFIX, detection rules, and infrastructure analysis is preferred
• Experience working with international government or public sector organizations is a plus
• Awareness of EMEA data protection and cyber regulation is a plus
• Basic scripting or automation experience with Python, PowerShell, or similar languages is a plus
• Proficiency in an additional European language or Arabic is a plus

Education and Certifications

• Bachelor’s degree in Computer Science, Information Security, or a related field
• Cybersecurity certifications such as GCTI, GCIA, CISSP, CREST, Security+, or relevant vendor certifications are preferred
• Customer Success, Technical Account Management, or enablement certifications are a plus

Travel

This remote position is based in EMEA to support our regional customer base and requires regular travel across EMEA, with occasional travel to the US.

Benefits

At Team Cymru, we provide unmatched global threat intelligence that empowers organizations to proactively disrupt adversaries. You'll be at the forefront of cybersecurity innovation, helping customers harness the full power of our threat intelligence to achieve critical business and security outcomes.

We offer a collaborative, mission-driven culture where your expertise and impact will directly contribute to improving global security.

Ready to make an impact? Apply now and help shape the financial future of a company protecting millions worldwide.

This job description is not exhaustive. Responsibilities may evolve as needed. Team Cymru is an equal opportunity employer and welcomes applicants from all backgrounds.

This is a remote position.