[Hiring] Customer Success Engineer @Catena Clearing

Role Description

We normalize real-time telematics and execution data from millions of devices across trucks and trailers including 200+ providers into a single API. Our customers are directly or indirectly enterprise TMS platforms, brokerages, and large carriers who put us at the center of how freight moves.

We are hiring a Customer Success Engineer to be the technical backbone of our customer relationships. You will be the person customers turn to when an integration breaks, a webhook stops firing, or data doesn’t look right, and the person who makes sure those problems get diagnosed and fixed fast. This is a primarily customer-facing role, but one that demands real engineering chops: you’ll read code, write code, trace data flows, and resolve issues end-to-end. It’s a hands-on, high-impact role at a startup where you’ll work shoulder-to-shoulder with our product and engineering teams with leadership visibility.

Qualifications

• 3+ years in a technical, customer-facing role: Customer Success Engineer, Solutions Engineer, Sales/Support Engineer, Implementation Engineer, or similar. Ideally at an API-first or developer-focused SaaS company.
• Ability to code. You can read and write in at least one language (e.g., Python, JavaScript/Node, or similar), script against REST APIs, parse JSON, and debug integration issues hands-on.
• Strong working knowledge of APIs and webhooks. You can read API documentation, test endpoints, trace data flows, and independently resolve most integration problems.
• Excellent written and verbal communication: you can explain a technical root cause to both a customer’s engineer and their non-technical business owner.
• Highly organized and self-directed; comfortable owning multiple technical accounts in a fast-moving startup environment.
• Genuine curiosity about customers’ systems and a drive to solve hard problems end-to-end.

Requirements

• You can move fluidly between a video call with a customer’s engineering lead and your IDE: reproducing their issue, reading their payloads, and shipping a fix or a script that unblocks them.
• You genuinely write code. You can script against an API, parse logs, debug a failing integration, and build small tools that make customers (and your team) faster leveraging AI in the process.
• You’re energized by being the technical face of the company and working with existing customers: turning a frustrated customer into a confident one by actually solving the problem in front of them.
• You thrive in fast-moving environments where the playbook is still being written and you’re excited to help write it.

Benefits

• Competitive salary, full benefits, equity and 401k match.
• Fully Remote and open to all U.S. locations, with a strong preference for candidates located in Chicago, New York, Charlotte, or Nashville.
• Early-stage startup: high ownership, real impact, and a seat at the table.
• Work directly with leadership and have your voice heard on product and API direction.
• Be the technical authority customers rely on and help build the Customer Success Engineering function from the ground up.
• Remote-friendly environment.