[Hiring] Customer Success Engineer @Neara

Role Description

Imagine having the power to stress-test an entire power grid against a hurricane or thunderstorm before the clouds even gather. That is the reality we are creating at Neara. We use advanced machine learning to create engineering-grade, physics enabled digital twins of electricity grids across four continents, helping asset owners understand their biggest challenges and bring the most viable solutions to life across millions of kilometres of infrastructure.

By simulating extreme weather and structural stress at a network-wide scale, we empower the world’s largest utilities to pinpoint risks, optimise investments and build a more resilient global energy future.

This role will form a core part of the rapidly growing team in Japan and help continue our successful expansion in APAC. At the core of the role, you will:

• Take a network’s data and use it to create engineering-grade digital models.
• Work with the customer and other Customer Success team members to deploy use cases that solve the network’s challenges.
• Keep working with both the customer and Neara’s internal teams to refine those solutions.

You will join engineers, data scientists and infrastructure specialists who share a commitment to contributing to society by making essential infrastructure safer and more resilient.

This is a critical position reporting to the VP of Customer Success, APAC, based in Sydney. You will work closely with our APAC delivery, product, sales and engineering teams, and collaborate with colleagues in Europe and the US. As you build deep expertise in the Neara platform, you will play a central role in projects that deliver actionable insights for our clients, working in Japanese with customers and in English with the wider Neara team.

Qualifications

• A university degree, ideally in Electrical or Civil Engineering, Geography/GIS, Computer Science, Physics, Mathematics or a related field.
• Business-level or native Japanese, including technical writing and customer-facing communication.
• Professional working proficiency in English for communication with global teams.

Requirements

• Experience in GIS/CAD geoprocessing and/or LiDAR.
• Experience with FME, and with databases including logical, lookup and reference functions (highly regarded).
• Familiarity with GIS and asset management platforms used by Japanese utilities, such as ESRI (highly regarded).
• Proven coding experience in at least one programming language, with a track record of implementing scalable solutions in a professional setting.
• Experience working with cloud-based software.
• Three years of experience in GIS, engineering, implementation or technical delivery roles.
• Experience supporting transmission or distribution infrastructure projects for Japanese utilities or their engineering partners (highly preferred).
• Experience in system implementations, integrations and technical project delivery (highly regarded).
• Familiarity with Japanese design or engineering standards and/or line design tools such as PLS-CADD.

Benefits

• Long-term career development as an early member of Neara’s Japan team, with room to grow as the business expands.
• Meaningful work that contributes directly to society by making Japan’s power infrastructure safer and more resilient.
• The stability and backing of a well-funded international company, with access to global expertise and training, including regular travel to customers and other Neara offices in Sydney, London and the US.
• Supportive, collaborative colleagues who value your ideas and expertise.
• Remote working in Japan (with travel expectations to customers and team based in Tokyo).

Key working relationships

• VP, Customer Success - APAC (Sydney).
• VP Commercial – Global (Sydney).
• APAC Customer Success team.
• Japan Key Account Managers and Account Executives.
• Product and Engineering (Australia and US).
• Japanese utility clients and engineering partners.