[Hiring] Customer Success Engineer @Retell AI

Role Description

We're hiring a Mandarin-Speaking Customer Success Engineer on a long-term 1099 contract to help enterprise customers successfully deploy and scale AI voice agents in production.

• Work directly with customers to build AI voice agents, design integrations, troubleshoot deployments, and solve technical problems.
• The role sits at the intersection of software engineering, customer success, and AI deployment.
• Work closely with Engineering, Product, and Customer Success while partnering directly with customer technical teams.

Key Responsibilities

• Enterprise Customer Deployments
  • Support technical onboarding and deployment for enterprise customers.
  • Help customers launch and scale AI voice agents.
  • Build trusted relationships with customer engineering teams.
• Technical Consulting
  • Build AI voice agents alongside customers.
  • Design conversation flows and deployment strategies.
  • Debug APIs, webhooks, SIP, telephony, authentication, integrations, and latency issues.
  • Troubleshoot production deployments and technical issues.
  • Work directly in customer codebases when needed.
• Partner with Product & Engineering
  • Identify product gaps through customer feedback.
  • Translate customer needs into actionable product improvements.
  • Work closely with Product and Engineering teams.
• Customer Growth
  • Help customers launch new AI use cases.
  • Identify opportunities to expand product adoption.
  • Become a trusted technical partner to enterprise customers.

Qualifications

• Must be able to read, write and speak in Mandarin & English.
• Bachelor's degree in Computer Science, Computer Engineering, Electrical Engineering, or a related technical field.
• 2–8 years of professional experience, ideally in Customer Success Engineering, Solutions Engineering, Forward Deployed Engineering, Software Engineering, or a similar technical role.
• Strong technical problem-solving skills.
• Experience working with APIs and debugging technical issues.
• Strong communication skills and the ability to explain technical concepts clearly to customers.
• Comfortable working directly with customers and building technical solutions with them.
• Must be available to work some overlapping hours with our Pacific Time-based team and customers.

Requirements

• Experience with Python or TypeScript.
• Experience with AI, LLMs, or Voice AI.
• Startup experience.
• Enterprise customer experience.
• Willingness to travel occasionally for customer launches or onsite work.

Benefits

• Employment Type: Full-Time 1099 Contractor
• Location: Remote
• Compensation: $6000–$7500 USD/Month, based on experience
• Hours: Must be open to working some overlapping hours with our Pacific Time team and customers.