[Hiring] Customer Success Engineer @GitLab

Role Description

As a Customer Success Engineer, you'll help customers get real, measurable value from GitLab after the sale by providing technical product expertise and best practice guidance. You'll be part of the Customer Success Engineer team that delivers GitLab's On-Demand Success Tier through webinars, hands-on labs, office hours, and on-demand engagements.

This is a pooled model, so you won't be dedicated to a specific set of accounts. You'll collaborate closely with Customer Success Managers, Account Executives, and Renewals Managers to support implementation, architecture, and use case adoption across GitLab's key workflows, including:

• Source code management
• Continuous integration and delivery
• DevSecOps
• Agile Planning

You'll report to the Customer Success Engineer Team Manager. Your first-year outcomes will focus on:

• Building trusted advisor relationships
• Enabling successful customer implementations
• Creating reusable workshops and technical content that helps customers adopt GitLab at scale

Qualifications

• Fluency in English and Spanish; trilingual candidates (English, Spanish, and Brazilian Portuguese) are a strong plus
• Located in the United States, Mexico, and Brazil
• Experience supporting one or more GitLab use cases, such as source code management, continuous integration, continuous delivery, DevSecOps, or Agile Planning
• Proficiency with DevSecOps tools or adjacent technical tooling
• A technical background in software development or systems engineering
• The ability to communicate complex technical topics clearly in writing and live settings
• Experience operating as a trusted technical advisor in a post-sales environment
• Strong time management and prioritization skills
• A continuous learning mindset

Requirements

• Engage with customers through Zoom calls and email as a technical consultant during the post-sales journey
• Partner with Customer Success Managers to provide in-depth guidance on GitLab use case implementation
• Deliver practical, customer-specific enablement through webinars, hands-on labs, office hours, and on-demand engagements
• Provide technical and architectural guidance to help customers adopt GitLab capabilities
• Align with Account Executives and Renewals Managers to share customer-facing subject matter expertise
• Develop and deliver workshops, demos, and other reusable enablement content
• Build and maintain specialty competency in one or more technologies aligned with GitLab's market focus
• Contribute to customer-facing learning resources, including GitLab documentation and enablement programs

Benefits

• Flexible Paid Time Off
• Team Member Resource Groups
• Equity Compensation & Employee Stock Purchase Plan
• Growth and Development Fund
• Parental leave
• Home office support