[Hiring] Customer Success Engineer @Redpanda Data

Role Description

Come and join our rapidly growing Customer Success Engineering team! As a Solutions Architect, you will help us ensure the success of Redpanda customers. This could range from running workshops with customers to getting them up and running on Redpanda products, and/or helping to architect a full end-to-end data streaming system with Redpanda as the core solution.

• Spend time working with our products to build new partner or technology integrations, use cases, and automation capabilities with our customers.
• Be prolific in sharing content and best practices both internally and externally.
• Work alongside the Customer Success team to onboard new customers and work with existing customers to drive their success and excellence.
• Design and implement production-ready streaming architectures that solve customer business problems and meet their performance, reliability, and scalability requirements.
• Partner with Redpanda product management, engineering, and support teams to solve customer challenges and improve customer experience.
• Identify and resolve technical barriers to production readiness, performance optimization, and expanded use cases.
• Build tooling, automation and other technical assets that can be re-used by multiple customers to improve their Redpanda experience.

Qualifications

• 7+ years of prior experience in a customer facing role working hands on with distributed systems technologies similar to Redpanda.
• Experience with creating blog content and/or documentation on the production use cases and solutions.
• Outstanding consulting skills, able to easily context switch between internal teams and customers, from code to whiteboard, from support to engineering.
• Comfortable developing/prototyping solutions in many different languages (e.g., Java, Python, Go, and Javascript).
• Experience working with distributed systems such as Kafka, Spark, Hadoop, Cassandra, etc.
• Good understanding of security technology (TLS, SASL, Kerberos, OAuth, OIDC etc.).
• Knowledge of different cloud vendors (AWS, GCP and Azure).
• An understanding of the fundamentals of high availability and disaster recovery and are able to design HA/DR solutions to meet customer needs and constraints.
• Passion for working on complex technical problems and have a strong understanding of modern data infrastructures and streaming technologies.
• Strong ability to build relationships with our partners, customers, and open-source users.
• Collaborative spirit and enjoy making sure each team gets customer feedback to provide great customer experience.
• Flexibility to travel to meet customers, attend events or conferences (up to 25%).
• Experience with Kubernetes or Ansible a plus.

Requirements

• U.S. base salary range for this role is $175,000 - $206,000, not including bonus and/or commission.
• Our salary ranges are determined by role, level, and location.
• As a remote-first company, we strive to consider each candidate's job-related skills, location, experience, relevant education or training to determine individual base salary.
• Your talent partner will share more about the specific salary range for your preferred location during the hiring process.

Benefits

• Join Redpanda if you’d enjoy being part of a fast-moving, diverse, people-first organization with team members around the globe.
• A culture based on trust, transparency, communication, and kindness.