[Hiring] Customer Success Engineer @Conga

Role Description

Conga is growing its Enterprise Customer Success team and is seeking a product technical expert with a passion for helping and enabling customers to implement and execute best practices in order to gain the most value out of their Conga Product Suite.

• CS Engineers work directly with Customer Success Managers to deliver a 5-star customer experience, engaged partnership, and ROI on mission-critical business solutions.
• Focus on enabling Conga’s customer base on best practices to ensure adoption of their Conga solutions in complex enterprise environments meeting both technical and business needs.

Qualifications

• 3-5 years of prior experience in a field services role (Professional Services, Technical Support, Solutions Engineer, etc.)
• Champion of the Customer: Understanding that customers are one of business’ most important assets.
• Confident and deliberate communicator: Comfortable defending your point of view and engaging in lively debate.
• Natural collaborator: Works effectively with Customer Success Managers, Business Stakeholders, Product Managers, and Account Executives.
• Strong communication and interpersonal skills: Skilled at initiating collaborative discussions and adapting to different communication styles.

Requirements

• Understanding of Revenue Lifecycle Management software (CPQ & CLM) and/or the Salesforce platform would provide an edge.

Benefits

• Structured 30-day onboarding to ensure success with understanding the Conga business, revenue operations strategy, and solutions.
• Exposure to cross-functional collaboration across the business, providing opportunities for career growth.