[Hiring] Customer Success Coordinator @Scalesource

Role Description

At ScaleSource, we connect professionals around the world with full-time remote opportunities inside U.S.-based companies. Our goal is simple: we build long-term teams. Every role we open is designed for someone to become a real part of a company’s day-to-day operations, not just temporary support. We look for people who want stability, growth, and a place where their work actually matters.

Qualifications

• 3+ years in a U.S.-facing, outbound-capable customer service role — not internal support
• CRM fluency: HubSpot, Zoho, ServiceTitan, Jobber, or equivalent — daily active use for follow-up management
• VoIP experience — RingCentral, Aircall, Dialpad, or equivalent
• Proven ability to manage 40+ daily customer touchpoints without task management reminders
• Strong spoken English — warm, clear, and professional enough for live U.S. client calls
• Demonstrated complaint handling and de-escalation — you have done it, not just described how you would

Requirements

• You can quote a real metric — contacts per day, follow-up completion rate, review request conversion — from your last role
• You have been told by a customer that you were the reason they stayed with a company
• You have worked for a U.S. franchise, home services, or service-based business specifically
• You have built or improved a follow-up process that other people then used

Benefits

• Salary: $1,250/month → $1,500 after 90 days
• Employment Type: Full-Time, Long-Term
• Remote - International
• Schedule: Monday–Friday, U.S. Business Hours (EST/CST/PST)

Application Process

• Complete application + screening questions
• Assessment + intro video
• Live interview with our team
• Placement & client onboarding