[Hiring] Customer Success Consultant @Frontline Performance Group

Role Description

FPG is currently hiring two Customer Success Consultants, with a focus on candidates located in the Orlando, Portland, Nashville, or St. Louis markets.

As a Customer Success Consultant, you will serve as the property-level performance expert for your assigned portfolio, helping hotel leaders understand, prioritize, and realize the value of IN-Gauge.

• Develop a deep understanding of each property's business, leadership, goals, performance drivers, challenges, opportunities, and level of adoption.
• Analyze performance, identify opportunities, and provide hotel leadership with clear recommendations designed to improve adoption, frontline execution, incremental revenue, and overall business results.
• Build credibility as a performance and profit advisor, developing strong relationships with General Managers and senior property leaders.
• Maintain strong relationships with Program Champions to ensure frontline teams remain engaged and consistently execute the program.
• Help properties maximize the value of IN-Gauge by combining strong relationships, hospitality expertise, performance analysis, and proactive consultation.

Qualifications

• 3+ years of professional experience in hotel operations, hospitality Customer Success, account management, consulting, or a related role.
• Hands-on hotel/hospitality operations experience required.
• Experience in roles such as Front Desk Manager, Front Office Manager, Rooms Division Manager, Hotel Operations Manager, Assistant General Manager, or similar property-level leadership experience strongly preferred.
• Strong understanding of hotel operations, property-level performance, and the priorities and challenges facing General Managers and hotel leadership.
• Strong presentation, facilitation, and communication skills with the confidence to engage and influence senior hotel leaders.
• Demonstrated ability to build trusted relationships with stakeholders at multiple levels of an organization.
• Strong analytical skills with the ability to interpret performance data and translate it into clear business insights and recommended actions.
• Commercial mindset with an understanding of revenue, profitability, performance, and ROI.
• Ability to balance strategic relationships with operational execution and follow-through.
• Proactive, responsive, curious, and highly organized with a strong sense of ownership.
• Comfortable using software, technology, and performance data to identify opportunities and drive action.
• Ability to independently manage multiple customer relationships, priorities, and deadlines.
• Ability and willingness to travel based on customer and business needs, up to 20%.
• Candidates located in or near Orlando, FL; Portland, OR; Nashville, TN; or St. Louis, MO are preferred.

Requirements

• Base Salary: $55,000–$70,000 + Monthly Incentives.
• Customer Success Consultants become eligible to participate in FPG's incentive program upon assignment of an individual portfolio and transition to an independent contributor role, typically within 4–6 months.
• The timing of incentive eligibility is based on demonstrated readiness, onboarding progress, contribution, and successful transition to independent portfolio ownership, and remains at FPG's discretion.

Benefits

• Employer contribution toward company sponsored health plans.
• Dental & Vision plans offered.
• Employer paid Short-term Disability & Employer paid Long-term Disability.
• Employer paid Life Insurance Policy ($100,000).
• Employer paid Accidental Death & Dismemberment Policy ($100,000).
• 401K participation, with 4% Employer Matching Contribution.
• Paid Time Off and annual holiday closure.
• Parental Leave (Maternity, Paternity, and Adoption Leaves).