[Hiring] Customer Success Consultant @Intradiem

Role Description

Lead business decision meetings as the subject matter expert (SME) and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.

• Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
• Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.
• Configure and manage the solution to align with the customer's objectives and requirements identified during business delivery meetings.
• Provide launch as well as ongoing support to the customer’s business team and other Intradiem champions, ensuring successful adoption by implementing Intradiem solutions and best practices.
• Provide troubleshooting support to assist with tracking and measuring the initial adoption of Intradiem against customer defined goals and objectives to ensure successful implementation and usage.
• Collaborate with internal cross-functional teams to develop and deliver high-quality services, maintaining strong working relationships to ensure customer satisfaction.
• Identify, document and communicate best practices, key trends, and process improvements.
• Conduct all business in accordance with Intradiem policies and procedures.
• All other duties as assigned.

Qualifications

• Bachelor's degree or 5+ years of experience in project management, software implementation, or Workforce Management role.
• Have 3+ years experience with business consulting and process improvement.
• Experience interfacing with external customers, sales, consulting services and executive management.
• Experience with SaaS software solutions.
• Excellent Change Management skills, including the ability to influence, motivate and persuade.
• Strong experience with Microsoft Excel, Word, and PowerPoint.
• Strong ability to convey functional information to non-technical personnel at all levels; and good listening skills to translate requirements from non-technical customers into requirements for the Product Management team.
• Excellent interpersonal skills and ability to build trusted relationships with individuals at all levels of an organization.
• Excellent written and oral communication skills, including presentation skills and ability to consult remotely and onsite.
• Desire and ability to proactively research solutions and best practices.
• Excellent reasoning and analytical skills.
• Strong customer focus and service orientation.
• Self-driven, with excellent time management skills.
• Hands-on, individual contributor and collaborative team player.
• Experience in the healthcare industry is preferred.
• Experience with contact centers is preferred.

Requirements

• Candidates for positions with Intradiem must be legally authorized to work in the United States. Verification of identity and employment eligibility will be required during onboarding. Visa sponsorship is available for this position.

Work Authorization and Equal Employment Opportunity

• Candidates must have the legal right to work in the country where the role is based at the time of application. Verification of identity and employment eligibility will be required during onboarding.
• Intradiem is an equal-opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic.