[Hiring] Customer Success Coach @Leland

Role Description

Leland is seeking an experienced Customer Success Coach to work with clients looking to break into or grow within customer success roles. This role includes:

• Teaching core customer success strategy
• Customer onboarding
• Customer relationship management skills
• Helping clients strengthen customer retention
• Enhancing customer satisfaction
• Customer feedback analysis practices
• Guiding clients on applying emerging tools like AI fundamentals and AI automation to their customer success work

On the career side, coaches offer:

• Resume review
• LinkedIn review
• Cover letter guidance
• Interview prep
• Networking strategy
• Salary negotiation
• Promotion strategy tailored to customer success roles
• Broader skill building

Ideal candidates have:

• Hands-on experience in customer success (as a customer success manager, account manager, or industry professional)
• A strong track record of driving customer outcomes and retention
• A clear, structured approach to coaching clients through both technical and career growth

Coaches set their own hours and rates, host sessions virtually, and partner with our team to deliver a high-quality, supportive experience for every client.

Qualifications

• Hands-on experience in customer success (as a customer success manager, account manager, or industry professional)
• Strong track record of driving customer outcomes and retention
• Clear, structured approach to coaching clients

Requirements

• Experience in teaching core customer success strategy
• Ability to guide clients on customer onboarding and relationship management
• Skills in customer retention, satisfaction, and feedback analysis
• Knowledge of AI fundamentals and automation tools

Benefits

• Chance to join a world-class team helping people achieve their career and educational dreams
• Work in a collaborative, high-energy environment where your contributions have a direct impact
• Operate in a fast-paced, AI-native environment