[Hiring] Customer Success Associate - Key Accounts @Inspectorio

Role Description

At Inspectorio, the Key Accounts team is at the forefront of enabling customers to unlock the full value of our platform across quality, sustainability, and compliance functions. As a Customer Success Associate, you’ll play a critical role in supporting our Customer Success Managers in delivering exceptional customer experiences. You’ll work on real projects that improve internal operations, support customer engagements, and contribute to driving platform adoption. This is an excellent opportunity for someone eager to learn the SaaS business, develop customer-facing experience, and gain exposure to enterprise client management.

What you'll do

• Support the Key Accounts team by driving operational efficiencies, process improvements, and cross-functional collaboration.
• Develop a strong understanding of customers’ businesses, goals, and challenges.
• Assist in Business Reviews and strategic check-ins with customers.
• Help prepare and present 360° views of customer health metrics and KPIs.
• Contribute to renewal and invoicing activities to ensure timely contract continuity.
• Support customer onboarding, configuration, and training aligned to their business processes.
• Help identify and resolve customer concerns and blockers to adoption.
• Stay current on Inspectorio’s product updates and industry developments.
• Document customer insights and internal processes to ensure knowledge continuity across the team.
• Conduct basic business analysis and process mapping in collaboration with internal teams.

Qualifications

• Customer Relationship & Advocacy – Builds trust-based connections and supports the team in advocating customer needs internally.
• Customer & Business Insight – Gathers and applies business context to improve outcomes and customer engagement.
• Platform & Technical Acumen – Learns to navigate Inspectorio’s platform, supporting client configurations and resolving usage challenges.
• Customer Journey Support – Assists with key lifecycle milestones including onboarding, engagement, and renewal.
• Effective Communication – Prepares materials for executive-level meetings and participates in strategic conversations.
• Adaptability & Growth Mindset – Embraces feedback and change, eager to grow in a dynamic SaaS environment.
• Excellent English & Portuguese communication skills (written and verbal).
• Genuine interest in SaaS software and eagerness to learn and grow in a tech-driven environment.
• Genuine interest/knowledge in manufacturing, supply chain, or retail.
• Proficiency in AI tools.

Benefits

• 🍹 Unlimited Annual Leave: We prioritize your well-being and trust you to manage your time.
• 🏝️ Flexible Working: Whether from home, a coffee shop, or our global hubs, work where you're most comfortable.
• 💪 Project Ownership: You get to lead the initiatives you're passionate about, professionally or socially.
• 🌱 Grow with us: We're invested in your personal and professional development.
• 🌎 Global, diverse, and innovative team: Be part of a welcoming community from 30+ countries, where unique perspectives drive innovation.
• 🤝 Feel at home: Work closely with colleagues who value your voice, share our E.A.C.H. values, and help you be the best version of yourself.
• 🎉 Celebrate together: Enjoy remote and hub company and team events that strengthen our bonds and build a fun culture.

Our Values

• EXCELLENCE: We pursue mastery and craftsmanship. "Good enough" is our enemy. We have a thirst and desire for knowledge. There's always an opportunity to be better.
• AUTONOMY: We act independently when recognizing opportunities for improvement. We seek guidance and clear goals instead of orders. We self-assess the quality and impact of our work.
• COURAGE: We share our opinion, even if it's uncomfortable. We are candid with colleagues. We are willing to experiment and try something new, even if we're not sure it will succeed.
• HUMBLENESS: We crave opportunities to learn from the people around us. We leave our egos outside the office. We focus on listening to other perspectives.