[Hiring] Customer Success Associate @EHS Insight

Role Description

Join EHS Insight, a renowned StarTex Software brand, and become part of a mission-driven team dedicated to creating a better world. As a Customer Success Associate, you will play a vital role in customer onboarding and support, ensuring their success with our software.

Responsibilities:

• Manage the onboarding of new customers, minimizing customers' time to value.
• Lead customers through the onboarding process and resolve customer issues during the process.
• Respond to support tickets of customers with various support levels.
• Provide customers with the best option to solve their problem.
• Clarify ambiguities in the request.
• Determine the optimum solutions and their pros and cons.
• Follow processes, procedures, and policies to provide excellent customer satisfaction.
• Identify opportunities for customers to benefit from additional modules and suggest those modules.
• Inform customers of new software features and functionality that will benefit them.
• Work independently to learn the software and understand customer problems.
• Demonstrate learning of the software and environmental, health, and safety domain knowledge.
• Actively participate in the team and identify opportunities to improve onboarding and other processes.
• Demonstrate an ongoing ability to take on and solve customer problems of increasing complexity.

Qualifications

• Bachelor’s Degree is preferred.
• Proficient with Microsoft Office, Excel, Word, PowerPoint, and Outlook.
• 1-3 years of experience working in Customer Success in a technology field.
• Environmental, Health, and Safety industry knowledge and experience a plus.
• Customer-centric and motivated by continuous improvement and knowledge-sharing.
• Excellent communication skills including active listening.
• Strong self-motivation and organizational skills.
• Exceptional problem-solving ability.

Benefits

• Flexible PTO
• Six weeks of paid parental leave for exempt, full-time employees
• Medical, dental and vision coverage – including an employee-only option with premiums fully paid by the company
• Teladoc virtual healthcare services
• Employer-paid short-term and long-term disability coverage
• Employer-paid life insurance
• 401(k) with employer match
• Access to legal services and additional voluntary benefits
• Fully remote work environment

Company Description

EHS Insight helps organizations protect their people, stay compliant, and run safer, more sustainable operations. More than 1 million users in manufacturing, energy, healthcare, construction, and the public sector rely on its cloud-based EHS, QMS, and ESG platform to improve accountability, collaboration, and safety visibility.

Built-in AI, including an MCP Connector that links the platform to customers’ own AI tools, helps teams spot hazards earlier and close corrective actions faster. A mobile app that works offline brings the platform to the field. EHS Insight’s strengths in incident, safety, audit, and training management have earned recognition in the Verdantix Green Quadrant for EHS Software.

The company is headquartered in Houston, Texas. Learn more at ehsinsight.com .