[Hiring] Customer Success Associate @Ekwa Marketing

Role Description

We warmly invite all eligible candidates to apply for this wonderful opportunity to work from home for a legitimate company in Sri Lanka.

• Support the Customer Success Manager in daily operations to ensure client satisfaction and retention.
• Coordinate follow-up tasks, monitor client progress, and generate daily reports.
• Maintain up-to-date knowledge of customer needs and requirements.
• Correspond with clients and their office staff to strengthen relationships and address queries via texts, emails, and calls within strict deadlines.
• Create content (slide decks, documents, spreadsheets) as needed.
• Learn new software for audit and analytical purposes to extract information from clients' databases and create management reports.

Qualifications

• Outstanding communication skills in spoken and written English.
• Prior experience in communicating with clients (foreign or local).
• Fundamental computer literacy and knowledge in Skype, Zoom, and Google Docs/Spreadsheets applications.
• Experience in complaint management.
• Prior experience in customer service or a similar field.

Requirements

• Since we deal with US clients, you are expected to work 8 hours a day, between 6.30 PM and 5.30 AM (this is non-negotiable).
• Working 8 hours a day is a must.
• You must work additional hours based on requirements (if needed only).
• You must be 100% committed to completing your work according to the given deadlines.

Benefits

• WFH - Work from the comfort of your own home.
• EPF/ETF - Each employee should enroll in the EPF/ETF as per the Sri Lankan labor law.
• Legitimate work-at-home company - Bizycorp adheres to the Sri Lankan Shop and Office Act.
• Remuneration - Starting from 90,000 LKR (Inclusive of Basic + Fixed allowances). You will be eligible for a probation confirmation increment after 06 months. (Conditions apply).
• More Benefits - Paid Leave, Selected Professional Training & Certification programs, Annual Rewards - Based on performance and role. (Conditions Apply) plus many more.
• You will get exposure to international clients and opportunities for growth and knowledge in the marketing field.
• You will be part of a diverse team of 250+ employees who come from multiple cultures and backgrounds worldwide, including Sri Lanka, Pakistan, the United States, and Canada.
• We do not offer part-time roles, so only apply if you are serious about committing to our company full-time.