[Hiring] Customer Success Associate @Urban Outfitters

Role Description

Nuuly is seeking a Customer Success Associate, Tier 1, that will be responsible for delivering frontline support by addressing straightforward customer inquiries and resolving common issues efficiently. This role requires clear communication, attention to detail and a strong customer-first mindset. Reporting to the Customer Success Supervisor, you will:

• Communicate with new and potential customers
• Help guide customers through the shopping experience
• Answer order questions
• Support the team to build a successful brand

Expected hours for the role are the option of one of the below shifts:

• Friday, Saturday Sunday 9am-5pm EST
• Friday, Saturday Sunday 2pm-10pm EST
• Saturday, Sunday Monday 9am-5pm EST
• Saturday, Sunday Monday 2pm-10pm EST

Hours are subject to change depending on the needs of the business.

Qualifications

• Experience in customer service or related role
• Demonstrate a passion for and understanding of the URBN brands, customers and product
• Must have access to consistently stable internet connection

Requirements

• Respond to customer inquiries via chat or email
• Provide accurate information on services and policies
• Resolve routine issues such as subscription status updates, refund requests and billing inquiries
• Escalate complex cases to higher-level support when necessary
• Follow clear guidance given by the leadership team when appeasing customers
• Be empathetic to customers’ needs but understanding of the business’ bottom line
• Collect and share feedback to external teams to ensure the needs of the customers are being met

Benefits

• Comprehensive Perks & Benefits
• Medical, dental, vision
• PTO
• Generous employee discounts
• Retirement savings
• Much more!

Pay Range

USD $15.00 - USD $15.00 /Hr.

EEO Statement

URBN celebrates diversity and is committed to creating an inclusive environment for all employees. We are proud to provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, sex (including gender, pregnancy, sexual orientation, and gender identity or expression), religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law. We believe strongly in fostering a safe, fair and respectful work environment. To ensure compliance with our non-discrimination and anti-harassment policies, we offer anti-harassment training to managers and employees.