[Hiring] Customer Success Associate @Workera AI

Role Description

The Customer Success Associate is the execution engine of our Customer organization and the primary day-to-day partner to customers for onboarding through program delivery. This is a customer-facing execution role (distinct from quota-carrying Account Management and strategic advisory roles). You own how enterprise programs get delivered—working directly with customer stakeholders to ensure deployments run on time, on spec, and with a consistently high-quality experience from launch through adoption. You turn strategy into reality and scale that execution through systems and AI.

WHY THIS ROLE EXISTS

• We are evolving our Customer organization from high-touch, manual execution to AI-enabled, scalable delivery.
• As we grow into supporting 10s to 100s of enterprise customers, we need a repeatable, reliable execution layer that ensures every program launches successfully and operates without friction.
• The Customer Associate role exists to build and operate that layer—working directly with customers to bring structure to ambiguity, ensure consistent delivery, and enable scale without proportional headcount growth.

Qualifications

• You have owned execution in customer-facing roles (e.g., onboarding, implementation, program delivery) and can point to consistent, high-quality outcomes.
• You’ve managed complex, multi-stakeholder workstreams and delivered reliably against deadlines.
• You actively use AI tools (e.g., ChatGPT, Claude, automation platforms) to redesign workflows, automate work, and materially increase output.
• You communicate clearly and concisely, with strong attention to detail and follow-through.
• You demonstrate high ownership: you close loops, anticipate issues, and don’t let things drop.
• You solve problems and create structure in ambiguous environments to drive work forward while maintaining high responsiveness, clarity, and reliability in customer delivery.

Requirements

• Own end-to-end program execution for customers, ensuring every deployment goes live on time and meets defined success criteria (activation, engagement, and time to value).
• Drive customer adoption and engagement, ensuring customers progress through key milestones without friction.
• Lead cross-functional delivery coordination while representing customer needs and ensuring commitments are met.
• Build and scale AI-enabled delivery workflows, translating repeatable work into systems, templates, and automations.
• Increase delivery leverage, enabling the team to support significantly more customers with improved consistency and reduced manual effort.

Benefits

• We're a fast-moving company -- the scope and shape of this role will evolve as we do.

Company Description

We're a Silicon Valley company backed by NEA, Jump Capital, and Owl Ventures. Our founder is Kian Katanforoosh, an award-winning Stanford Computer Science Lecturer who has taught AI to over 1 million people. Our Chairman is Dr. Andrew Ng, co-founder of Coursera, CEO of DeepLearning.AI, and founding lead of the Google Brain project.

• Our clients include Accenture, Siemens Energy, Samsung, and the United States Air Force.
• Named to Fast Company's Most Innovative Companies list alongside Microsoft and Canva.
• Recognized by the World Economic Forum's Tech Pioneers, Inc 5000, and Josh Bersin's HR Tech AI Trailblazers.
• In a world where every company claims to 'do AI', at Workera, it's actually in our DNA.