[Hiring] Customer Success Associate @Stay AI

Role Description

This role involves partnering with merchants to help them launch, manage, and grow their subscription programs using Stay.

• Provide hands-on support with feature setup, configuration, and ongoing optimization
• Answer technical and non-technical questions and guide merchants on platform best practices
• Monitor merchant usage and adoption to ensure customers are successfully using Stay’s features
• Use tools like Salesforce and Intercom to manage customer interactions and maintain accurate records
• Collaborate with Product, Engineering, and Customer Success teams to resolve issues and improve the merchant experience
• Identify opportunities to help merchants improve subscription performance and reach their goals
• Document insights and contribute to improving internal processes and resources

Qualifications

• 1+ years of experience working in the Shopify ecosystem (for example: at a Shopify brand, Shopify app partner, or supporting ecommerce merchants)
• Exposure to subscriptions, ecommerce operations, or merchant support
• Strong communication skills and comfort working directly with customers
• A proactive, problem-solving mindset and the ability to troubleshoot issues independently
• Attention to detail and the ability to manage multiple customer needs at once
• Ability to manage multiple customer needs, prioritize effectively, and collaborate across teams
• Interest in building a career in Customer Success within a SaaS environment

Requirements

• Experience in the Shopify ecosystem
• Detail-oriented and organized
• Curious and inquisitive
• Comfortable working in a fully remote environment

Benefits

• Massive opportunity to help build the partnership motion at a fast-scaling SaaS company
• Real product-market fit as Stay AI solves urgent problems for fast-growing brands
• Work alongside humble professionals who know how to win
• You’ll be a foundational part of a high-performance Customer Success org