[Hiring] Customer Success and Trade Coordination Specialist @KODGAV

Role Description

We’re looking for a Customer Success and Trade Coordination Specialist based in Casablanca to own the post sale journey for our accounts. You’ll be the dedicated point of contact for buyers from the moment a contract is signed through to successful delivery. This is a part time, fully remote role (10 to 15 hours per week), ideal for someone who wants meaningful international trade work with flexible scheduling.

What you’ll own:

• Buyer communication: Keep accounts updated proactively on order status, shipment progress, and documentation milestones. Be the person they call when they have a question, not someone they have to chase.
• Trade documentation: Coordinate with the operations team on bills of lading, phytosanitary certificates, and inspection reports.
• Order coordination: Work with our logistics partners, freight forwarders, and inspection companies to make sure shipments move on time. Flag delays early and manage buyer expectations.
• Issue resolution: Own any post sale problems (quality queries, documentation discrepancies, delivery delays) and drive them to resolution by coordinating between the buyer and our operations team.
• Account growth: Identify opportunities to cross sell additional commodities or prompt reorders based on buyer consumption patterns and relationship signals.

Qualifications

• You’ve worked in international trade, logistics, or shipping and you understand the document flow of a cross border commodity transaction.
• You’re trilingual in English, French, and Arabic at a professional working level.
• You’ve done account management or customer success before and you understand that keeping a client happy after the sale is what turns a one time order into a long term relationship.
• You’re organised, responsive, and comfortable working independently in a remote setup.

Requirements

• 3 to 6 years in a relevant field (logistics, freight forwarding, import/export, trade operations, account management, or customer success in an international context).
• Trilingual: should be comfortable working in English, French, and Arabic.

Benefits

• Compensation: Base salary: MAD 2,700 - 3,780 (€250-350) per month.
• Working Model: Part time role, 10-15 hours a week, fully remote.
• Why Join Kodgav:
  • Sell products to the global food and beverage industry brands.
  • Build great commercial skills in international trade.
  • Be part of a small but ambitious team.
  • Shape the sales direction of a growing company.
• Location: Casablanca, Morocco (fully remote).
• Hours: Part time: 10 to 15 hours per week; typically 2 to 3 hours per afternoon/evening.
• Schedule: Flexible, Sunday - Friday.
• Start Date: 25 May 2026.
• Department: Sales.
• Reports To: Founder and Director.