[Hiring] Customer Success AI Agent Engineer @Wispr Flow

Role Description

We’re hiring a Customer Success — AI Agent Engineer to shape the operational backbone of our CX organization.

• Design processes, train and optimize AI agents, and equip our Technical Account Managers with the tools and workflows they need to provide a premium, proactive customer experience.
• This is a hybrid role combining support engineering, AI workflow design, and operations architecture.
• Ideal for someone who loves improving systems and eliminating repetitive work.

Responsibilities

• Build Scalable Customer Success Operations
  • Design and refine Wispr Flow’s customer success processes end to end.
  • Implement clean, efficient workflows across CX, Support, and Success.
  • Translate ambiguous needs into structured, repeatable systems.
• Train and Optimize AI Agents
  • Develop AI agent prompts, decision paths, and escalation flows.
  • Train agents on Wispr Flow voice, tone, product logic, and domain knowledge.
  • Iterate to improve accuracy, autonomy, and responsiveness.
• Automate Key Workflows
  • Identify manual or repetitive tasks across Support and Success.
  • Build automations using Wispr Flow’s platform and internal tools.
  • Eliminate operational friction and increase TAM productivity.
• Partner Cross Functionally
  • Collaborate with the CX Lead to align operations with strategy.
  • Sit with TAMs to uncover real-world workflow needs.
  • Partner with Product to translate recurring issues into systemic improvements.

Qualifications

• Background in support engineering or support platform operations such as Zendesk, Intercom, Pylon, or Decagon.
• Experience creating automated workflows, triggers, and scripts.
• Familiarity with AI or LLM-powered systems and agent training.
• A process-builder mindset with the ability to observe patterns and formalize them into systems.
• Clear communication skills for working with both technical and non-technical stakeholders.

Requirements

• Experience in high-growth B2B & B2C SaaS environments.
• Exposure to modern CX organizations with strong operational rigor.
• Knowledge of prompt engineering or lightweight scripting in tools like Python or JavaScript.
• Experience supporting or collaborating closely with Technical Account Managers.

What Success Looks Like

• Customer success workflows become faster, cleaner, and more predictable.
• TAMs have reliable tools and processes to deliver a white-glove customer experience.
• AI agents handle a majority of support interactions autonomously.
• Knowledge, playbooks, and escalation paths become standardized across CX.
• Customers recognize the signature Wispr Flow experience: proactive, premium, and frictionless.