[Hiring] Customer Success Agent @Jobhire

Role Description

As JobHire.AI continues to scale, personalized human engagement is becoming a key layer of our customer experience. We’re expanding our Customer Success function to ensure users get maximum value early on, especially during the critical first weeks of their job search. This role focuses on proactive outreach, guidance, and trust-building - helping users fully activate, stay engaged, and confidently progress toward their goals, while driving retention and revenue.

• Proactively engage users via chat and calls during onboarding and early usage
• Reach out to users showing low activity or early churn signals and help them get back on track
• Act as a human recovery layer: understand user frustration, diagnose issues, and rebuild trust through real conversation
• Help users understand what can be improved to get better results, using clear and empathetic communication
• Recommend profile, CV, or job search improvements, including relevant paid add-ons (e.g. resume review) when they add real value
• Share user feedback and recurring patterns with Product to improve the overall customer experience

Qualifications

• 2+ years of experience in customer success, sales, account management, or support-driven sales with US-based customers
• Fluent/Native English and Russian
• Ability to work 40 hours per week in the USA time zone
• Comfortable working proactively, not waiting for tickets
• Strong persuasion, negotiation, and objection-handling skills
• Data-driven mindset: you care about conversion, retention, and unit economics
• Comfortable working with daily targets, funnels, and KPIs
• High-speed internet connection (VPN-free)

Requirements

• Activation rate: % of users who fully complete their profile within the first week. Target: 95%+
• Early-stage retention rate: % of at-risk users during the first week who remain active after Customer Success interaction. Target: 20%
• Additional product conversion: % of users who purchase resume review or other paid add-ons after interaction. Target: 20%

Benefits

• Competitive package ($12000-20000)
• Paid 38 days Off (vacation + local holidays) and sick leave
• Remote work - work/life balance