[Hiring] Customer Success Advocate - I @Contentstack

Role Description

We’re looking for an Associate Customer Success Advocate (CSA) to support our growing customer base through a one-to-many, scaled engagement model . This is an entry-level to early-career role designed for someone who enjoys working with technology, data, and customers—and wants to build a strong foundation in Customer Success within a SaaS environment.

In this role, you’ll manage a large portfolio of long-tail customers, ensuring they stay informed, engaged, and on track throughout their lifecycle. You’ll execute proactive communication programs, maintain clean and reliable customer data, and play a key role in identifying growth opportunities that support retention and expansion. You’ll also collaborate closely with Customer Success, Technical Support, and other internal teams to ensure customers receive the right help at the right time.

If you’re detail-oriented, curious about how SaaS products work, and excited to grow your career in Customer Success, this role is a great place to start.

Qualifications

• Detail-oriented
• Curious about SaaS products
• Excited to grow a career in Customer Success

Requirements

• Manage a high-volume portfolio of long-tail customer accounts using a scaled engagement model
• Execute proactive outreach programs, including newsletters, in-product messaging, and lifecycle email campaigns
• Ensure customers receive relevant technical and educational resources aligned to onboarding, training, adoption milestones, and renewal timelines
• Maintain full ownership of CRM data accuracy, keeping account status, contacts, and health indicators up to date
• Monitor product usage, engagement signals, and health indicators to identify potential expansion or upsell opportunities
• Route qualified leads to Customer Success Managers (CSMs) or leadership using defined workflows and tools
• Provide supporting documentation and account insights to assist with larger renewals or commercial conversations

Benefits

• Interesting Work: We hire curious trendspotters and brave trendsetters. This is NOT your boring, routine, cushy, rest-and-vest corporate job. This is the “challenge yourself” role where you learn something new every day, never stop growing, and have fun while you’re doing it.
• Tribe Vibe: We are more than colleagues, we are a tribe. We have a strict “no a**hole policy” and enforce it diligently. This means we spend time together - with spontaneous office happy hours, organized outings, and community volunteer opportunities.
• Bragging Rights: We are dreamers and dream makers. Our efforts pay off and we work with the most prestigious brands, from big-name retailers to airlines, to professional sports teams.
• One Team One Dream: We don’t believe in artificial hierarchies. If you’re part of the tribe, you have an opportunity to contribute. Your voice will be heard and you will also receive regular updates about the business and its performance.