[Hiring] Customer Success Advocate @Bask Health

Role Description

Bask is the best telehealth platform on the market. Our mission is to empower entrepreneurs and businesses to launch a DTC telemedicine company quickly and easily, abstracting away the complexities of the industry into an easy-to-use platform. With hundreds of features to meet the unique needs of telehealth, we put all the tools in our customers' hands for success.

We are a rapidly growing startup, and we work with care and intention to create a high-performance company with the following in mind:

• Speed Wins. Make decisions, move quickly, and know that if things go wrong, it's okay for you and the company.
• Intuition, Then Data. We're a data-driven company. We start with our instincts and then use data to validate our decisions and improve.
• Customer-Obsession. We are obsessed with helping all our customers launch multi-billion-dollar companies with ease.
• Ownership & Accountability, together. We embody a culture of extreme ownership, accountability, and teamwork.

A look into the day to day:

• Building logic-based questionnaires (asynchronous visits) through the Bask software.
• Helping customers launch and upsell medications from start to finish.
• Triaging Bask software and order-related questions and issues that come up for any of your accounts, any time of the day.

Qualifications

• A self-starter who is passionate about enhancing the customer experience.
• Creative problem-solver, comfortable taking on new projects.
• Empathetic, self-aware, low ego, and extremely positive.
• Proficient in written and spoken communications.

Requirements

• 5+ years of experience in Customer Success, Client Services, or Customer Success at a SaaS organization.
• Experience in e-commerce.
• Experience in the telehealth space.
• Experience with large- to enterprise-sized customer book of business.
• Independent and motivated, with the wisdom to seek help where needed.
• Highly articulate, ability to communicate effectively both when speaking and writing.
• Highly organized, with the ability to juggle multiple projects in a fast-paced environment.
• Comfortable collaborating with different teams (product, sales, marketing, etc.).
• Proficient in English is a must.

Benefits

• Salary is in USD and we are flexible with compensation.