[Hiring] Customer Success Advocate @1-800 Contacts

Role Description

At 1-800 Contacts, we believe that ordering and obtaining contact lenses should be simple and affordable. We do this by empowering our people to solve problems without having to ask permission. Our rockstar agents have a reputation for going above and beyond to WOW our customers. This is NOT just another call center job… apply today to become a part of our amazing company and culture!

• Start Date: Monday, May 18th, 2026
• Location: Train and work remotely from approved states (Utah, Texas, and North Carolina)
• Training: 3 weeks (M-F, 10 AM–5 PM MST, 100% attendance is mandatory)
• Full-Time: 40 hours/week
• Shifts: Hiring for afternoon/evening shifts at this time, including 1 required weekend shift each week (Saturday preferred)
• Pay: $15/hour + bonus potential up to $6/hour

Qualifications

• 2-3 years minimum customer service experience
• Inbound sales and Contact Center experience a plus!
• A goal-getter mentality, always striving to crush metrics and share our amazing products with customers
• A fun, friendly personality that loves connecting with customers in unexpected and engaging ways
• Reliable internet connection and speeds of 20 mbps download and 10 mbps upload, or better
• Computer literacy skills with the ability to type at least 40 wpm
• A private, dedicated workplace, free from interruption or distraction that promotes confidentiality
• Positive, driven and solution-oriented mentality
• Must reside (permanent residence) in approved locations: North Carolina, Texas, and Utah

Requirements

• Answer inbound calls: Handle inbound sales and service calls—no cold calling required! Focus on helping customers and enhancing their experience.
• Consult with care: Offer thoughtful advice to help customers get the most value from their contact lens purchase on every call.
• Stay connected: Engage proactively with your manager and team through one-on-ones, team meetings, and chats, ensuring success in a virtual work environment.
• Provide top-tier service: Deliver exceptional customer service in a fast-paced, ever-changing environment. Keep calm, stay focused, and exceed expectations.
• Solve problems with ease: Identify and resolve customer issues quickly, empowering yourself to make decisions in the moment for a positive experience.
• Hit your targets: Maintain high performance metrics, including revenue per call, quality, availability, and dependability—always striving for excellence.
• Live our values: Bring your Big Hearted, Unconventional, Tenacious, and Better Together attitude to every call, chat, and interaction.

Benefits

• Monthly performance bonuses for those who qualify
• Ownership of your development with support from leaders dedicated to fostering growth
• Bi-annual performance reviews
• A safe, respectful, and inclusive work environment
• Amazing medical, dental, and vision coverage
• 401(k) match
• Deep discounts on contact lenses, glasses lenses and glasses frames
• Tuition reimbursement for eligible courses