[Hiring] Customer Success Account Manager @J.D. Power

Role Description

This is a support role that includes research, record-keeping, and data analysis. It directly contributes to achieving J.D. Power sales goals by providing the information and documentation to support our clients. Key success factors for this position include:

• Analytical, problem-solving mindset
• Competence with spreadsheet and database software
• Strong aptitude for working with complex numbers
• Strong people and communication skills

The ideal candidate is a fast learner and logical thinker with exceptional attention to detail and accuracy while meeting tight timelines.

In this role, you will:

• Support Account Executives to optimize client relationships
• Contact clients to verbally communicate necessary changes
• Research and standardize account records and documentation
• Resolve issues affecting billing with the client and/or vendors and escalate issues as appropriate
• Set and manage own priorities to contribute to team goals and meet monthly deadlines
• Follow existing processes and contribute to assessing and documenting processes for continuous improvement
• Adhere to corporate policies and procedures
• Perform other duties as assigned

Qualifications

• Minimum 1 year of customer service experience
• Analytical and problem-solving mind
• Strong people and communication skills
• Fast learner and logical thinker with exceptional attention to detail
• Highly organized and detail-oriented, able to perform duties with a high level of accuracy
• Sense of urgency and goal-oriented
• Able to work independently with minimal direction while collaborating with other teams
• Self-motivated and results-driven with a strong work ethic
• Excellent customer service orientation
• Proficient use of Excel, Microsoft Teams, and Salesforce
• Able to work in a fast-paced environment and adapt to the company’s changing needs

Requirements

• Starting salary range of $55,000 – 65,000 USD or $50,000 - $55,000 CAD per year
• Compensation determined by relevant skills, education, qualifications, experience, performance, business needs, and geographic location

Benefits

• Eligible employees may participate in medical, dental, vision, disability, life insurance, retirement savings programs, paid time off, wellness programs, and other company-sponsored benefits
• Benefits vary by country and employment status

Company Description

JD Power powers auto-related decisions through proprietary data, advanced analytics, deep industry expertise, and workflows that connect insight to action. Operating across North America, Europe, and Australia, we help customers make better decisions and achieve better outcomes.

• As a virtual-first company, we offer flexible work arrangements, opportunities for learning and development, and a culture centered on our Values.
• We power our customers’ success.
• We are innovative, collaborative, and grounded in data.
• We make things easy.
• We get it done.
• We start with trust and prove it every day.