[Hiring] Customer Success Account Manager @Cardinal Health

Role Description

The Account Manager, Customer Success serves as the primary relationship owner and trusted partner for the healthcare system and its hospital and pharmacy stakeholders. This highly visible role represents Cardinal Health across a large, complex customer organization and is accountable for delivering a consistently responsive, accurate, and solutions-oriented customer experience.

The ideal candidate combines a strong passion for the customer experience with disciplined execution, analytical thinking, polished communication, and end-to-end ownership. This individual must be comfortable coordinating across multiple Cardinal Health teams, identifying the right accountable partners, and maintaining momentum until customer needs are fully addressed. Success requires a customer-centric mindset, sense of urgency, attention to detail, professional resilience, and the ability to translate complex information into practical actions and strategic value.

Responsibilities

• Make the customer feel heard, understood, and well supported.
• Ensure that requests are acknowledged, priorities are understood, information is accurate, and issues continue moving without repeated follow-up.
• Remain steady and constructive during direct conversations.
• Independently coordinate the right resources, communicate clear ownership and timelines, and bring solutions and strategic insights.

• Customer-focused and relationship driven: Builds trust through genuine support, empathy, reliability, and a strong understanding of the customer’s priorities and operating environment.
• Communication: Communicates clearly, professionally, and proactively with customer and internal stakeholders; acknowledges requests promptly, sets expectations, and provides updates through resolution.
• Organization/Multitasker: Manages a high volume of requests, recurring deliverables, meetings, reports, and time-sensitive priorities without losing track of commitments.
• Strong sense of urgency: Quickly recognizes customer impact, prioritizes appropriately, and acts immediately when an issue is operationally, financially, or clinically significant.
• Action oriented with end-to-end ownership: Drives complex issues to resolution, even when they require coordination across several teams, ongoing escalation, or rapid turnaround.
• Analytics: Regularly uses Excel with VLOOKUPs and other formulas, functions, and data tools to organize, validate, reconcile, and analyze information efficiently.
• Presentation/Facilitation: Leads customer meetings and business reviews with confidence, explains complex information in an understandable way, and moves conversations from reporting into decisions, opportunities, and next steps.
• Relationship Building: Learns processes quickly, identifies the right accountable partners, and builds effective cross-functional relationships to resolve issues efficiently.
• Proactive and forward looking: Anticipates deadlines, risks, customer questions, and upcoming needs; plans and identifies opportunities before the customer must ask.
• Dependability: Follows established processes, meets commitments, delivers accurate work on time, learns from mistakes, and puts safeguards in place to prevent recurring issues.
• Demonstrates professional resilience: Receives direct or challenging feedback professionally and understands that it comes from the customer’s commitment to getting the right outcome.
• Persistent and comfortable leading through resistance: Recognizes that the customer may be hesitant to adopt new ideas or changes.
• Calm and adaptable: Maintains professionalism while balancing competing priorities, ambiguity, escalations, and urgent customer situations.

Qualifications

• Prior experience in a direct customer facing role.
• Prior experience executing in-person or live video presentations to external stakeholders and articulating metrics.
• Strong Analytical and Reporting capabilities.
• Excel VLOOKUP proficiency is required.
• Demonstrate ability to problem solve and develop key relationships with external and internal customers.
• Willingness to travel once per quarter.
• Team player, focused on continuous improvement and development.
• Ability to identify needs, act and manage projects.
• Strong communication skills.
• Attention to detail.

Benefits

• Medical, dental and vision coverage.
• Paid time off plan.
• Health savings account (HSA).
• 401k savings plan.
• Access to wages before pay day with myFlexPay.
• Flexible spending accounts (FSAs).
• Short- and long-term disability coverage.
• Work-Life resources.
• Paid parental leave.
• Healthy lifestyle programs.