[Hiring] Customer Success @ElevenLabs

Role Description

This is a builder's role, where you'll own both the technical depth and commercial outcomes for some of ElevenLabs' most exciting customers across the UK & Ireland region, sitting at the intersection of product, engineering, and revenue.

• Get ahead of the problem by understanding how customers deploy ElevenLabs across web, mobile, and their systems.
• Spot problems before they arise and inspire new use-cases, owning the solution end to end.
• Own the number: renewals, expansion, and cross-sell, driving real revenue retention and growth for your book of business.

Day-to-day responsibilities include:

• Running onboarding, enablement, and growth across ElevenLabs' full platform, core speech models, creative tools, and Agents.
• Advising customers on production deployment, digging into usage and performance data to catch friction early and keep adoption moving.
• Owning commercial outcomes for a defined book of business against clear targets: Gross Revenue Retention, Net Revenue Retention, cross-sell, and net expansion.
• Spotting expansion opportunities early and owning renewals and upsells end to end.
• Working closely with Sales, Engineering, and CS leadership to turn technical wins into revenue.

Qualifications

• 5+ years of Customer Success, Account Management, or Technical Account Management experience supporting complex B2B SaaS, Developer Tools, or AI/ML products in the UK & Ireland region.
• Proven experience of owning and managing a defined Book of Business.
• Fluent in English.
• Proven experience working across the UK & Ireland market, with knowledge of the landscape and cultural nuances.
• Familiarity and experience with building and deploying AI agents.
• Strong builder mindset - thrive in ambiguity and being a pioneer, finding ways to innovate across a full region or market to drive revenue outcomes.
• Familiarity and experience with API Integrations, and comfort and knowledge of navigating SDKs.
• Proven experience working cross-functionally with Sales, Engineering, Product, and Marketing teams.
• Proven experience driving revenue outcomes, including owning a revenue quota and identifying, qualifying, and closing cross-sell opportunities along with renewals.
• Excellent problem-solving, technical, and analytical skills to address customer needs and concerns.
• Strong communication and interpersonal skills, with the ability to build and maintain relationships with customers at all levels of an organization.
• Self-motivated and able to work independently in a remote or distributed team environment.

Requirements

• Location: This role is remote-first, so it can be executed from anywhere in the UK or Ireland.

Benefits

• Innovative culture: Be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.
• Growth paths: Countless opportunities to drive impact beyond your immediate role and responsibilities.
• Learning & development: Proactive support for professional development through an annual discretionary stipend.
• Social travel: Annual discretionary stipend to meet up with colleagues each year, however you choose.
• Annual company offsite: Team gatherings in new locations each year, with past offsites including Croatia and Italy.
• Co-working: Monthly co-working stipend if not located near one of our main hubs.