[Hiring] Customer Success @ElevenLabs

Role Description

Be part of an early CS team with endless opportunities for impact. You’ll partner with the CS team to help develop a scalable CS playbook and framework that supports our customers in EMEA.

• Build, maintain and own strong relationships with a book of 40-50 enterprise clients.
• Play a key role in onboarding new clients and driving long-term adoption of multiple products.
• Monitor customer usage and adoption of our products to identify areas for improvement or revenue expansion.
• Own expansion and renewal of accounts within your book of business - this is a commercial role.
• Own your customer success KPIs (NRR/GRR) and contribute to CS OKR goals.

Qualifications

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
• Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in English - additional languages are a plus.

Requirements

• 5-7 years of previous experience in Customer Success in a fast-paced, SaaS organization.
• Experience demonstrating and unlocking value for customers with technical, mission-critical products (such as conversational AI).
• Commercial experience - you will own renewals and expansion for your book of business, driving towards best in class NRR results.
• Demonstrates a strong builder mindset with a relentless focus on customer excellence and scalable product solutions.
• Exceptional communicator with the ability to establish, nurture, and maintain relationships across all levels of customer organizations, including complex stakeholder environments.
• Strong analytical thinker and creative problem-solving skills to address diverse customer challenges and drive optimal outcomes.
• Must be fluent in English - additional languages are a plus.

Benefits

• Annual discretionary stipend towards professional development.
• Annual discretionary stipend to meet up with colleagues each year, however you choose.
• We bring the entire company together at a new location every year.
• If you’re not located near one of our main hubs, we offer a monthly co-working stipend.
• You’ll be part of a generational opportunity to define the trajectory of AI, surrounded by a team pushing the boundaries of what’s possible.