[Hiring] Customer Solutions Specialist @transcosmos (TCIS)

Role Description

As a Customer Solutions Specialist, you’ll support customers via phone and email, resolving service and technical inquiries with confidence and care. You’ll troubleshoot issues, provide clear solutions, and keep customers informed throughout their cases.

• Provide customer and technical support, including troubleshooting and installation/deployment assistance for engineers
• Resolve inquiries efficiently by following support procedures, escalating complex issues to Level 2 when needed
• Maintain data privacy and security compliance while collaborating effectively with customers, engineers, and internal teams

Qualifications

• Strong communication skills in English (B2) and Portuguese (C1)
• Customer-focused mindset and problem-solving skills
• Good organizational skills and attention to detail

Benefits

• Paid training
• Competitive salary
• Cafeteria benefits
• Medicover