[Hiring] Customer Solutions Specialist @LogiSense Corporation

Role Description

LogiSense is looking for a Customer Solutions Specialist who’s passionate about solving complex customer challenges, curious about technology, and excited to work on a platform that powers monetization for the Internet of Things (IoT), Communications, and XaaS industries.

As a member of our Implementation team, you will work directly with customers to understand their requirements, design and implement solutions, and help bring their products to life on our usage-based billing platform.

As a Customer Solutions Specialist at LogiSense, you’ll do more than implement solutions—you’ll become a trusted partner to our customers. You’ll analyze requirements, design scalable solutions, and support customers through implementation, testing, and launch. You’ll collaborate closely with Product, Delivery, and Engineering teams to ensure successful outcomes and contribute to the evolution of our platform.

Qualifications

• 1–3 years of experience in a technical or customer-facing implementation role
• Experience analyzing and documenting customer requirements and translating them into scalable solutions
• Hands-on experience with JavaScript and/or Python
• Post-secondary education in Computer Science or a related technical field (or equivalent experience)
• Understanding of SDLC and agile development methodologies

Requirements

• Experience with data migration, ETL processes, and system integrations
• Ability to deploy solutions including configuration, implementation, and integration
• Experience troubleshooting issues during unit testing, system testing, and user acceptance testing (UAT)
• Ability to support customers through go-live and post-launch activities
• Familiarity with automation and configuration-as-code approaches to improve delivery timelines
• Experience using AI tools to facilitate data migrations and workflow processes
• Experience working cross-functionally with Product, Engineering, and Delivery teams
• Ability to coordinate UAT cycles with customers and stakeholders
• Strong documentation skills, including requirements, solution design, and operational procedures
• Ability to contribute to knowledge transfer and support transitions to ongoing support teams

Benefits

• Remote-first culture with the flexibility to work from anywhere in Canada
• A people-first environment that values integrity, balance, and innovation
• Competitive compensation, exceptional benefits, and funded learning & development opportunities
• Hackathons, team events, and regular chances to share ideas and shape product direction
• Generous paid time off, holidays, and a company-wide holiday shutdown
• Dedicated time and funding for personal learning, certifications, and professional development
• A collaborative and respectful environment where you can grow—and help others grow too
• Opportunities to take on challenging work that expands your skill set and impact
• A competitive salary within the estimated range of $70,000 to $110,000 with RRSP matching
• A comprehensive benefits package covering dental, vision, prescription, and extended healthcare that begins on day one
• Paid vacation and additional company holidays
• Access to stock options and equity for long-term, high-impact contributors
• Team events, company swag, and a vibrant culture that celebrates people, passion, and progress