[Hiring] Customer Solutions Representative @Masco Corporation

Role Description

The Customer Solutions Representative (Consumer) is an experienced, high-performing frontline role responsible for delivering exceptional service to MHPI Consumer customers across phone, chat, and email channels. The role remains fully customer-facing, with added responsibilities focused on providing assistance to customers and acting as the initial point of contact for consumer-related inquiries and actions pertaining to all Masco Canada product offerings.

Qualifications

• Graduation degree in any field.
• 2–4 years of experience in a customer service, customer solutions, or contact center environment.
• 1-3 years’ experience in inbound consumer-related call, chat, and email inquiries.

Requirements

• Excellent English communication skills, both verbal and written.
• Strong communication experience with international teams.
• Ability to use a computer for 8.5 hours per day.
• Ability to use MS Office applications (Outlook, Excel, Word, and PowerPoint).
• Proven ability to handle high-volume, multi-channel support (phone, chat, email).
• Strong problem-solving and de-escalation skills.
• High level of system proficiency and attention to detail.
• Demonstrated professionalism, accountability, and customer-first mindset.
• Must have broadband availability: Minimum 30 MBPS from national service providers.
• Home office setup to accommodate two monitors + 1 laptop.
• Access to a quiet and dedicated home office environment.

Benefits

• CTC: As per market standards.
• Permanent remote position.
• Working hours: Total 9 hrs (8:30 hrs working + 30 min break).