[Hiring] Customer Solutions Engineer @Deepnote

Role Description

As a Customer Solutions Engineer, you sit at the intersection of product, engineering, and customer success. You will help customers evaluate, adopt, and expand Deepnote by translating technical requirements into practical solutions. You will guide data teams through:

• Architecture discussions
• Product onboarding
• Proof of concepts
• Ongoing technical partnership

This is not a support-only role, and it is not a purely pre-sales role either. It is a role for someone who loves solving real technical problems with customers, understands how modern data teams work, and enjoys being a trusted partner from first conversation to long-term success.

Qualifications

• You are comfortable working directly with technical customers.
• You enjoy partnering with data teams, engineering teams, and technical stakeholders.
• You are technically fluent.
• You enjoy problem-solving in live customer situations.
• You understand the daily pain of data practitioners.
• You know how to connect product capabilities to customer outcomes.
• You build momentum across teams.
• You thrive in fast-moving environments.
• You actively contribute to a kind, feedback-heavy culture.

Requirements

• Hands-on experience with Python or SQL.
• Experience working with technical customers in SaaS.
• Experience with customer onboarding, solutions engineering, or technical account management.
• Familiarity with notebook tools like Jupyter, Databricks, Hex, or similar platforms.
• Experience supporting data, analytics, or machine learning teams.

Benefits

• Equity in a high-growth, early-stage company 🚀
• A team of the smartest, kindest humans around 🧠
• Team events, off-sites, and unforgettable company retreats 🌊
• A company card with unlimited budget for learning, development, and work necessities 💳
• Travel budget to meet the team 🛫
• 25 days of PTO + unlimited sick days 🏝️
• Paid parental and family leave 👶
• Amazing swag 👕
• Flexible working hours 🕣
• $2,000 kick-start bonus for your setup 💰
• $1,000 health budget 💰
• If you’re in the office, paid lunches, snacks, and drinks 🌯