[Hiring] Customer Solution Architect @Tyk Technologies

Role Description

At Tyk, customer success is a first-order priority. As a Customer Solution Architect, you’ll act as the technical owner of customer success post-sale, helping customers onboard successfully, deploy Tyk effectively, and realise long-term value from the platform.

This is a hands-on, customer-facing role. You go deep technically, build trusted relationships with customer engineering teams, and proactively identify ways to improve adoption, architecture, and long-term outcomes.

Here’s what you’ll be getting up to:

• Own the technical onboarding journey from post-sale through to production readiness
• Act as a trusted technical advisor to customer engineering teams
• Guide customers on architecture, best practices, and long-term platform adoption
• Troubleshoot technical and production challenges alongside customers
• Deliver workshops, enablement sessions, and technical guidance
• Identify adoption risks and proactively drive successful outcomes
• Partner closely with Account Managers to support strategic accounts and expansion opportunities
• Collaborate across Presales, Support, Product, and Engineering to improve the customer experience

Qualifications

• Strong hands-on experience with APIs, distributed systems, and cloud-native architectures
• Experience working directly with technical stakeholders, including engineers and architects
• Ability to explain complex technical concepts clearly and pragmatically
• Confident leading technical discussions, onboarding engagements, and architecture reviews
• Strong troubleshooting and problem-solving skills in production environments
• High ownership mindset with strong judgement and initiative
• Comfortable working in fast-moving, collaborative environments focused on impact over bureaucracy
• Willingness to travel when required

Benefits

• Unlimited paid holidays
• Total flexibility in hours
• Employee share scheme
• Generous maternity and paternity leave
• Volunteering Days
• Company retreats
• Employee Wellbeing platform