[Hiring] Customer Service & Virtual Assistant @Whitecollars

Role Description

Great customer service does more than answer questions. It builds trust, protects revenue, and turns first-time buyers into loyal customers. Our client is looking for a customer-focused professional in Lebanon who can take ownership of daily customer interactions and order operations across growing e-commerce brands.

If you know Shopify, communicate confidently in Arabic, English, and French, and stay composed when things get busy, this could be your path toward a senior customer service leadership role.

You’ll be at the center of the customer journey, supporting shoppers from their first message through order fulfillment and post-purchase follow-up. Your work will directly influence customer satisfaction, completed orders, product reviews, and repeat business.

This is not a role where you simply respond to messages. You’ll help:

• Recover cancelled orders
• Identify upselling opportunities
• Coordinate with delivery partners
• Keep essential customer and order information accurate

Strong performance will be recognized with additional earning potential and a clear path toward greater responsibility.

Qualifications

• Lebanese national currently based in Lebanon
• Native Arabic speaker with a very good command of both English and French
• Previous customer service experience with e-commerce brands in Lebanon
• Hands-on experience using Shopify
• Comfortable working with CRM systems, Microsoft Excel, and Google Sheets

Requirements

• Manage customer conversations on WhatsApp with professionalism, empathy, and speed
• Process customer orders accurately and ensure all required information is complete
• Follow up with fulfillment and delivery partners regarding cancelled orders
• Speak with customers to understand cancellation reasons and recover orders whenever possible
• Maintain accurate customer and order records in shared Google Sheets
• Make outbound calls to request product reviews and explore relevant upselling opportunities
• Collect customer feedback that helps strengthen trust in the brands and improve the customer experience
• Moderate comments on social media advertisements while protecting a professional brand image
• Provide dependable administrative support and handle additional virtual assistant tasks as business needs evolve

Benefits

• Full-time opportunity with a base salary of $250 to $350 per month
• Performance bonuses for orders completed above the defined target
• Working hours are 9:00 AM to 6:00 PM, including a two-hour break
• Clear progression path to Senior Customer Service or Head of Customer Service position
• Opportunities to expand responsibilities across operations in Lebanon and the GCC
• Meaningful exposure to multi-brand customer service, regional e-commerce operations, and team leadership