[Hiring] Customer Service Support with Dutch or German @Alorica

Role Description

We’re looking for professional and pro-active Customer Service Representatives to join one of our projects. S/he creates a wonderful customer experience as s/he understands that making a customer happy is crucially important to a business's success.

• Assist customers with phone/email/chat enquiries related to customer orders, product information, and company policies.
• Provide customers with complete and accurate resolutions to problems.
• Handle complaints.
• Clarify to the customers the company policies such as returns and exchanges.
• Perform order management functions: Work with various platforms to track, maintain orders, returns, and credits.
• Proactively involved in maintaining up-to-date procedure documentation.
• Excellent interpersonal, written, and oral communication skills.
• Escalate issues in a structured way to CS management.

Company Description

At Alorica, we only do one thing – make lives better, one interaction at a time. We’re a global leader in customer service and experience, serving the world’s biggest brands with tens of thousands of employees in hundreds of locations around the globe.

Every day, we aim to live up to our mission of creating insanely great customer experiences. But as Alorica employees, giving back matters just as much – that’s why we’re so proud of Making Lives Better with Alorica, a non-profit, 501(c)(3) organization dedicated to providing assistance to employees, their families and the people, organizations, and communities who support them.

Simply put, we want to make lives better…one interaction at a time. And to do that, we need the very best people to join us.

At Alorica, we’re all about putting our team members on a passionate, rewarding career path—and we work hard to craft an insanely great work environment for our colleagues. A place where you can be yourself. Where you can work hard and play hard. Where you can get involved in the community. And where doing the right thing—and taking care of one another—is an integral part of who we are.