[Hiring] Customer Service Supervisor @Pavago

Role Description

We’re looking for a Customer Service Supervisor to own the customer experience end-to-end while leading a small customer service team.

• Work directly with the Co-Founder and Strategy & Operations Associate to manage day-to-day customer operations, including:
• Inbound calls and emails
• Sales inquiries
• Shipping coordination
• Post-sale follow-up
• Coach a two-person customer service team, review their work, delegate daily priorities, and help ensure a consistently strong customer experience.
• This is a high-autonomy, startup-like environment suited to someone who enjoys:
• Wearing multiple hats
• Solving problems
• Developing a small team
• Taking initiative

Qualifications

• Strong customer service and communication skills.
• Comfortable working remotely and independently.
• Comfortable spending up to half of the day on the phone.
• Self-motivated, detail-oriented, and resourceful.
• Strong ability to manage multiple priorities.
• Experience in sales, customer support, and managing a small team is preferred.
• Familiarity with Google Workspace and Microsoft Office is a plus.
• Familiarity with public safety training or firearms industry products is a plus but not required.
• No formal education or specific experience requirements.

Requirements

• Lead and support a two-person customer service team.
• Review customer interactions and provide coaching and feedback.
• Delegate daily tasks and help the team stay focused on priorities.
• Handle customer and lead inquiries by phone and email.
• Spend up to half of the day communicating with customers by phone.
• Provide knowledgeable, professional support and answer product-related questions.
• Turn customer inquiries into quotes and sales opportunities.
• Answer customer questions and complete required paperwork.
• Support customers throughout the sales process.
• Coordinate shipping and delivery-related needs.
• Resolve delivery issues and help ensure a positive post-sale experience.
• Support customers through their initial experience with the company.
• Work closely with leadership on customer operations.
• Manage multiple priorities and solve problems as they arise.
• Identify opportunities to improve processes and contribute to the company's growth.

Benefits

• Ownership of customer experience.
• Opportunity to lead and develop a small team.
• High-autonomy work environment.
• Ability to contribute ideas and shape company operations.

Interview Process

• Initial Application
• Spark Hire One-Way Video Interview
• Client Interview
• Offer Stage