[Hiring] Customer Service Specialist - Healthcare Billing @Amazon

Role Description

As we continue to expand and transform the primary care experience, we’re looking for passionate people to help manage our patient inquiries, using CI CARE framework that makes One Medical unique. As a Centralized Support Specialist II Billing Specialist, you’ll execute our mission of delivering high-quality care and service.

• Handle patient phone calls and message inquiries, de-escalate issues, ensure patient satisfaction, and assist with navigating healthcare needs including insurance, billing, medical records, authorizations, and referrals.
• Collaborate with providers and other operations team members to complete urgent tasks pertaining to patient billing issues and questions.
• Proactively reach out to patients with open balances to assist with payment options and educate admins and patients on health insurance benefits.
• Answer complex billing inquiries, resolve payment processing issues, and support One Medical’s efforts to empower patients in resolving financial responsibilities.
• Assist admins with our member’s billing needs via 1Life’s tasking system.
• Investigate claims through insurance to ensure they were processed according to the patient benefit plan.
• Master our technology suite including but not limited to RingCentral, Slack, G-suite, Zoom, and our Electronic Medical Record System 1Life.
• Contribute to team development through rounding, attending team huddles, and participating in team problem solving.

Qualifications

• 2+ years of customer service in a healthcare call center environment experience.
• 1+ years of medical billing, insurance claims, or healthcare revenue cycle experience.
• Experience in Microsoft Office Suite using electronic health records (EHR) or customer relationship management (CRM) systems.

Requirements

• Excellent customer service skills.
• Attention to detail.
• Ability to remain calm under pressure.
• Strong problem-solving skills.
• Ability to clearly communicate financial information to patients.
• Maintain patient confidentiality and adhere to HIPAA regulations.
• Document all interactions in the company's customer relationship management system.

Benefits

• EAP and Mental Health Support.
• Medical Advice Line.
• 401(k) matching.