[Hiring] Psychiatry Front Office & Billing Specialist @HelpSquad, LLC

Role Description

This is a remote position. We are looking for an experienced and highly reliable Healthcare Virtual Assistant to support a new solo outpatient psychiatry practice serving both adult and pediatric patients.

The VA will function as the practice's dedicated remote front-office support and will work closely with the practice owner on the day-to-day operations of the practice. This is a high-responsibility role, and the ideal candidate should be comfortable taking ownership of tasks, communicating professionally with patients, and learning and navigating healthcare systems independently.

Because patients may be calling while experiencing emotional distress or seeking psychiatric support, this role requires someone who is compassionate, patient, empathetic, calm, and clear on the phone.

The practice uses Tebra, and the VA will be expected to develop strong hands-on familiarity with the platform and help the practice owner maintain an efficient workflow.

Key Responsibilities

• Patient Communication & Front Office
  • Answer incoming patient calls professionally and empathetically
  • Make outbound calls to patients when needed
  • Communicate clearly with patients, parents/guardians, and healthcare providers
  • Handle sensitive or emotional conversations with patience and professionalism
  • Take accurate messages and document patient interactions
  • Follow up with patients regarding appointments, paperwork, insurance, and other needs
• Scheduling & Patient Intake
  • Schedule, reschedule, and manage patient appointments
  • Coordinate new patient appointments and follow-ups
  • Complete and assist with patient intake
  • Collect and verify required demographic and insurance information
  • Ensure patient records and documentation are complete and accurate
• Insurance Verification & Prior Authorizations
  • Verify patient eligibility and benefits
  • Review insurance information and identify coverage issues
  • Assist with prior authorizations for appointments and medications
  • Follow up with insurance companies regarding authorization status
  • Maintain accurate documentation of authorization requests and outcomes
• Billing Support
  • Assist with posting patient payments
  • Review accounts and identify outstanding balances or issues
  • Assist with billing follow-up and denial management
  • Communicate with patients regarding billing questions when appropriate
  • Maintain accurate billing documentation
• Future Responsibilities
  • Once the core responsibilities are established, the VA may also assist with provider credentialing and payer enrollment with major health insurance companies. Training may be provided by the client for this portion of the role.

Qualifications

• 2+ years of healthcare VA, medical receptionist, medical administrative, or similar experience
• Strong experience handling patient phone calls
• Experience with scheduling and patient intake
• Experience with insurance verification
• Experience with prior authorizations strongly preferred
• Experience with medical billing and/or denial management
• Tebra experience is strongly preferred
• Behavioral health, psychiatry, psychology, or other mental-health practice experience is a strong advantage
• Excellent spoken and written English
• Strong attention to detail and documentation skills
• Able to work independently with minimal supervision
• Comfortable learning new software and healthcare workflows
• Reliable internet, computer, and professional work environment
• Comfortable handling confidential patient information and following HIPAA requirements

Benefits

• Compensation & Payments
  • Competitive hourly rate
  • On-time payments, every time
  • Payments processed via Wise
• Training & Support
  • Direct client training provided — you are never thrown in blind
  • Dedicated Account Manager as your point of contact
  • Stable, long-term placement with a growing U.S.-based company
  • Exposure to a wide range of modern SaaS platforms
  • Potential for increased responsibilities as the company scales
  • Tenure recognition for long-term team members
  • Clear escalation paths — you always know who to go to
• Work Environment
  • 100% remote — work from home
  • U.S.-based company with structured operations
  • Stable, long-term account placements (not gig-style work)
  • Supportive team culture across all accounts
• Growth & Experience
  • Build your U.S. industry experience
  • Exposure to multiple practice types and platforms
  • Potential for increased hours or additional accounts based on performance
  • Strengthen your resume with verified, legitimate U.S. client experience
• Recognition
  • Tenure recognition for long-term team members
  • We value loyalty and recognize those who grow with us