[Hiring] Customer Service Specialist @BJC HealthCare

Role Description

BJC Medical Group is looking for a Part Time Remote Customer Service Specialist. This position requires:

• Recent healthcare or customer service experience.
• Must live within 1 hour of St. Louis, Missouri.
• Typing Test Required (minimum speed 35 wpm, 90% accuracy).
• 32 hours per week - Part Time Benefit Eligible.
• Training - MUST BE AVAILABLE Full Time for 4 weeks from 8:00 AM to 4:30 PM starting 11/30/26.
• No Weekends or Holidays.
• Shift: Mon, Tues, Wed, Fri 8 AM - 4:30 PM, off on Thurs.

Qualifications

• High School Diploma or GED.
• 2-5 years of experience.
• No supervisory experience required.

Requirements

• Responsible for answering a high volume of inbound calls for assigned BJCMG practices.
• Initial point of contact and liaison between patients, healthcare facilities, physicians, clinical staff, and practices.
• Utilizes an electronic health record to validate and capture clinical and financial information.
• Maintains patient privacy and security as outlined by HIPAA.
• Manages a high volume of incoming calls for scheduling appointments, refilling medications, obtaining insurance referrals, etc.
• Leverages critical thinking to identify caller needs and take appropriate action.
• Schedules patient visits based on complex provider preferences.
• Verifies and updates insurance and checks insurance eligibility.
• Maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions.
• Communicates directly with providers to relay pertinent clinical information during after hours.
• Achieves targeted abandoned call rate, average speed of answer, and average transaction time.
• Communicates in a professional, positive, and respectful manner.
• Ability to work in a constant state of alertness and in a safe manner.

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date.
• Disability insurance paid for by BJC.
• Annual 4% BJC Automatic Retirement Contribution.
• 401(k) plan with BJC match.
• Tuition Assistance available on first day.
• BJC Institute for Learning and Development.
• Health Care and Dependent Care Flexible Spending Accounts.
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time.
• Adoption assistance.