[Hiring] Customer Service Specialist @10x Genomics

Role Description

As a Customer Service Specialist, you are more than an order processor; you are a vital link in our global mission. By managing the end-to-end commercial lifecycle, you ensure our groundbreaking technologies reach customers and distributors worldwide with precision and speed. Your work directly impacts our ability to support life-changing research by providing a seamless, high-performance experience for the scientific community. This role is remote, 100% work from home.

What you will be doing:

• Order Management
  • Process inbound purchase orders (direct and distributor) in ERP (Oracle) and CRM (Salesforce)
  • Validate PO accuracy against pricing, terms, and product configuration, and process orders within defined SLA
  • Manage order modifications, cancellations, and backlog or backorder communication
  • Support end-of-quarter (EOQ) volume surges with elevated responsiveness and availability
• Returns & Logistics
  • Initiate and track RMA (Return Merchandise Authorization) requests through resolution
  • Coordinate with 3PLs and logistics partners on shipment exceptions and delivery escalations
  • Keep customers and sales informed through the process
• Customer & Data Governance
  • Enter and maintain customer master data (ship-to, bill-to, contact records) with accuracy
  • Support new customer onboarding and account setup in collaboration with Sales, Finance, and Legal
• Cross-Functional Coordination
  • Partner with Sales to resolve pricing discrepancies, special terms, and account-level escalations
  • Liaise with Finance on credit holds, billing issues, and payment term questions
  • Collaborate with Operations, Supply Chain, and Product Management on product availability, new product introductions, and end of life

Qualifications

• Previous experience of order management and customer service
• Knowledge of ERP and CRM business systems (such as Oracle or Salesforce)
• Very detail oriented
• Good interpersonal skills
• Ability to work independently whilst collaborating with others

Requirements

• Salary Range: 114,800 - 155,400 RON (Brut p.a.)

Company Description

At 10x Genomics, accelerating our understanding of biology is more than a mission for us. It is a commitment. This is the century of biology, and the breakthroughs we make now have the potential to change the world.

• We enable scientists to advance their research, allowing them to address scientific questions they did not even know they could ask.
• Our tools have enabled fundamental discoveries across biology including cancer, immunology, and neuroscience.
• Our teams are empowered and encouraged to follow their passions, pursue new ideas, and perform at their best in an inclusive and dynamic environment.
• We are dedicated to finding the very best person for every aspect of our work because the innovations and discoveries that we enable together will lead to better technologies, better treatments, and a better future.