[Hiring] Customer Service Specialist @TEKsystems

Role Description

First point of contact for questions and case management from technicians and contractors.

• Answer inbound calls from contractors and technicians related to job support
• Research and resolve issues that arise
• Troubleshoot project items that need attention
• Communicate effectively with internal and external parties
• Enter critical information into the system for proper documentation of cases
• Prioritize critical issues and have strong attention to detail

Qualifications

• 2+ years of corporate work experience in a customer support or administration role
• Call Center experience highly preferred
• Computer and Microsoft skills
• Bilingual Spanish preferred, not required

Requirements

• This is a Contract to Hire position based out of Albany, NY.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Oct 30, 2026.

Workplace Type

This is a fully remote position.