[Hiring] Customer Service Specialist @BJC HealthCare

Role Description

Do you have recent healthcare or customer service experience? BJC Medical Group is looking for a Full Time Remote Customer Service Specialist.

• Must live within 1 hour of St. Louis, Missouri
• Typing Test Required (minimum speed 35 wpm, 90% accuracy)
• 40 hours per week - Full Time Benefit Eligible
• Training - MUST BE AVAILABLE Full Time 4 weeks 8:00a-4:30p starting 11/30/26
• No Weekends or Holidays
• Shift: Monday-Friday 8:00a-4:30p

Qualifications

• High School Diploma or GED
• 2-5 years of experience
• No supervisor experience required

Requirements

• Navigates the electronic health record to obtain and validate historical information
• Captures and documents demographic and financial information in the electronic health record
• Maintains accountability for accurate data entry in the electronic health record
• Maintains patient privacy and security as outlined by HIPAA
• Manages a high volume of incoming calls from patients, healthcare providers, and facilities
• Ensures resolution to the call
• Leverages critical thinking with speed and accuracy to identify reason for the call
• Researches complex issues in the electronic health record and consults/escalates to clinical staff when necessary
• Schedules patient visits based on complex provider preferences
• Verifies and updates insurance and checks insurance eligibility
• Collects and documents demographics
• Maintains proficiency in and shares knowledge of insurance basics, MyChart, and appointment instructions
• Documents and sends messages to providers and clinical staff in the electronic health record
• Communicates directly with providers (physicians) to relay pertinent clinical information during after hours
• Manages calls within established performance and customer service standards
• Achieves targeted abandoned call rate, average speed of answer, and average transaction time
• Provides excellent and consistent customer service in a variety of situations
• Communicates in a professional, positive, and respectful manner with patients, providers, BJC staff, and external organizations
• This is a safety-sensitive position; the ability to work in a constant state of alertness and in a safe manner is an essential function of this job

Benefits

• Comprehensive medical, dental, vision, life insurance, and legal services available first day of the month after hire date
• Disability insurance paid for by BJC
• Annual 4% BJC Automatic Retirement Contribution
• 401(k) plan with BJC match
• Tuition Assistance available on first day
• BJC Institute for Learning and Development
• Health Care and Dependent Care Flexible Spending Accounts
• Paid Time Off benefit combines vacation, sick days, holidays, and personal time
• Adoption assistance