[Hiring] Customer Service Specialist @MultiplyMii

Role Description

In this role, you will help our customers feel supported as they take on their health journey and ensure they have a mate there to help them along the way. You will be reporting to the Customer Service Manager and support day to day customer success and service activities including live chat, email responses, order processing support and other activities relating to supporting our customers.

Responsibilities

• Respond to / solve inbound customer tickets, emails, live chats, and/or outbound calls.
• Respond to request a call back enquiries.
• Participate in proactive customer campaigns i.e. surveys, new product launches etc.
• Communicate with pharmacies on queries or issues as required.
• Assist internal stakeholders with Customer Service related tasks.

Qualifications

• 3+ years of experience in a customer service environment; experience in healthcare and/or Australian Based companies is advantageous.
• Strong English skills (verbal and written) is essential as this role will be communicating via phone, email, and live chat.
• Strong technology skills and/or the ability to learn multiple systems (including Hubspot and Front).
• Strong attention to detail.
• Experience problem solving with customers and identifying other potential issues to resolve.
• Ability to work independently and as part of a team.
• A passion for health and wellbeing.

Benefits

• 100% Remote Work.
• 13th Month Pay.
• Healthcare (HMO).
• Comprehensive Fringe Benefits package.
• Paid Service Incentive Leave (SIL).
• Paid Philippines Holidays.
• Free Learning and Development Programs.