[Hiring] Customer Service Specialist @CNX

Role Description

Join a respected Federal Government department that plays a key role in shaping Australia’s financial wellbeing.

Customer Service Specialist - 100% Work From Home | Permanent Full-Time

This role is a great fit if you’ve got solid work experience behind you and you’re comfortable having conversations about money. You don’t need a contact centre background - just a track record of showing up, following process, and handling whatever comes your way with a level head.

If you’ve come from banking, insurance, accounting, retail finance, government, or any customer-facing role where accuracy and doing right by people mattered - we’d love to hear from you.

You’ll be supporting Australians with financial and government enquiries on a busy inbound queue, working within clear scripts and compliance guidelines. The calls vary - some straightforward, some sensitive - but the expectation is the same: accurate, empathetic, professional, every time.

What You’ll Be Doing

• High-volume inbound calls - financial and government matters
• Strict script and compliance adherence
• Applying financial literacy to guide customers clearly and accurately
• Maintaining professionalism across a range of conversation types

The Details

• 💰 $26.70/hr + Super + Incentives - with pay increases as you expand across business lines
• 🏠 100% permanent Work From Home
• 📅 Monday–Friday only | 7.6hr shifts with rotating start times between 7am–12pm AEST
• 🖥️ Equipment provided (Melbourne CBD collection required)
• 📋 Multiple intake dates across June and July 2026 - apply early, security clearance can take up to a month once submitted

Qualifications

• Professional experience in a role where accuracy, compliance, or financial concepts mattered
• Comfort working within scripted, process-driven environments
• A solid grasp of financial concepts - numbers shouldn’t faze you
• Strong communication, composure, and attention to detail
• Reliable home internet (min. 50Mbps↓ / 20Mbps↑) and a private workspace

Requirements

• Australian Citizenship required
• Within 50km of Melbourne CBD
• Police and Government Security checks

Benefits

• 💼 Career growth based on passion and aptitude - clear pathways, real stretch opportunities
• 📚 20,000+ LinkedIn Learning courses, all access, plus Concentrix University
• ❤️ 24/7 wellbeing support via Sonder - physical health, mental wellbeing, safety, and personal needs
• 🌟 Empathetic, accessible leaders invested in your success - removing barriers, not adding them
• 🏆 Incentives, bonuses, and everyday recognition - your contribution is seen and valued
• 🚀 Confident from day one with thorough onboarding and support that keeps going