[Hiring] Customer Service Specialist @Vail Health Private

Role Description

Enhance patient satisfaction through resolution of complaints, responding to correspondence, and/or processing payments and refunds.

• Resolve patient and insurance issues through taking phone calls, answering voicemails, taking action on all correspondence, and working with walk-in patients.
• Verify patient account balances, take payments, enter payments into system.
• Communicate and collaborate with team members for account resolution.
• May be required to process mail and patient refunds, as well as perform cash posting, billing, and patient follow-up.
• Handle 95% of calls presented to individual Customer Service Call Center queues.
• Fully document account activity in patient accounting system.

This description is not intended and should not be construed to be an exhaustive list of all responsibilities, skills and efforts or work conditions associated with the job. It is intended to be an accurate reflection of the general nature and level of the job.

Qualifications

• One year of health care experience preferred, either with a physician, a hospital, or in admissions.

Requirements

• Education: N/A
• License(s) and Certification(s): N/A

Benefits

• Competitive Wages & Family Benefits:
• Competitive wages
• Parental leave (4 weeks paid)
• Housing programs
• Childcare reimbursement
• Comprehensive Health Benefits:
• Medical
• Dental
• Vision
• Educational Programs:
• Tuition Assistance
• Existing Student Loan Repayment
• Specialty Certification Reimbursement
• Annual Supplemental Educational Funds
• Paid Time Off:
• Up to five weeks in your first year of employment and continues to grow each year.
• Retirement & Supplemental Insurance:
• 403(b) Retirement plan with immediate matching
• Life insurance
• Short and long-term disability
• Recreation Benefits, Wellness & More:
• Up to $1,000 annual wellbeing reimbursement
• Recreation discounts
• Pet insurance

The posted salary range for this position is the anticipated hiring range in Colorado and will be adjusted based on geographic location. Vail Health considers a variety of factors in making compensation decisions which influence the offer a candidate receives.

Hourly Pay: $20.30 — $24.19 USD