[Hiring] Customer Service Specialist @TUI

Role Description

We are seeking savvy and skilled individuals like you to join our diverse Customer Service Team. If you've got the right to work in Spain and speak Dutch, French & English, keep on reading!

Our recruitment process includes a language test and online assessment, followed by a virtual interview.

Qualifications

• Excellent customer service skills with a genuine focus on achieving customer satisfaction and building brand trust.
• Experience in handling multiple customer contacts and tasks across various systems simultaneously.
• Effective communication skills, both verbally and in writing, adaptable to different cultural contexts.
• Strong problem-solving skills with attention to detail.
• Collaborative team player with customers and colleagues.
• Bilingual and confident – fluent in Dutch, French, and English.
• Flexible and willing to work variable shift patterns, including evenings and weekends.

Requirements

• Ability to provide focused support to customers with complex interactions relating to operational changes, cancellations, and third-party service issues.
• Investigate and resolve customer questions and complaints with confidence and professionalism.
• Actively sell tourist products and services, spotting opportunities for cross-selling and up-selling.
• Manage rebookings, amendments, and cancellations, ensuring seamless communication between customers and partners.
• Oversee customer communication during programme changes, including schedule alterations and service modifications.
• Process payments, update customer records, and handle documentation efficiently.

Benefits

• Basic salary starting at 21.700€ gross/year, with variable annual payment upon achievement of targets.
• Working hours: 09.00-18.00 Monday-Friday with occasional Saturdays.
• Remote working from anywhere in Spain on permanent seasonal contracts.
• Compensation for every training day completed (first 2 weeks).
• Access to TUI Learning Hub, TUI Skills Academy & Language Lessons.
• Complimentary access to our dedicated WeCare Team & 24/7 Wellbeing Hub.
• Involvement in charity and sustainability initiatives like the TUI Care Foundation.
• Access to the “TUI Club de Benefits” with multiple discounts on products and services across Spain.